Hi Rick,
We had same issue with ARS 7.0.1 P5 and midtier 7.0.1 P5. We have an
open ticket with BMC and they don't seem to have a clue about it.
Downgraded midtier to P4, since then Tomcat is running smooth.
--
Ankur
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of VanAartsen, Christopher
Sent: 22 May 2008 05:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat lockups under Windows (7.0.1 p6)
**
Having similar issues on 6.3 with Tomcat, but restarting our
Tomcat service fixes the problem. Have you checked your Java Heap size?
That's my next move, looks to be the problem in the log files.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Westbrock
Sent: Wednesday, May 21, 2008 6:40 PM
To: arslist@ARSLIST.ORG
Subject: Tomcat lockups under Windows (7.0.1 p6)
Hi all-
Today for the second time in a two week span Tomcat on my
mid-tier has seemingly hung for no obvious reason. In each case the
login page would not even come up so I restarted the Tomcat service but
to no avail. Restarting the IIS service resolved the issue both times.
We had been running this environment for about two months with no issues
until a couple of weeks ago and the only change has been to deploy a new
web service that allows one of our portal applications to submit a
ticket into Remedy but there is no activity on the production server yet
since we're still testing in our development environment (where we
haven't seen this error at all). I have about a dozen users on the
mid-tier off and on during the day.
I searched the list and the Remedy KB but haven't seen anyone
with similar problems. Environment details are below, any suggestions
about where to start troubleshooting would be much appreciated.
Thanks,
Rick
Single Remedy application server:
Windows Server 2003 SP 2
IIS 6.0
ARS 7.0.1 patch 6
E-mail Engine 7.0.1 p6
Mid-Tier 7.0.1 p6
Tomcat 5.5
Remote Database Server:
Windows Server 2003 SP 2
SQL Server 2000 (8.0.76 SP 3 Standard Edition)
_________________________________
Rick Westbrock
PETCO Telecom Engineer
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
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