This is odd, I was able to follow the steps below on my dev server but on my production server there isn't even a Tomcat folder in the Start Menu for some reason. I dug around in the Apache folder looking for the config applet and can't find it. I ended up just replicating the shortcut (which just calls the Tomcat executable with a couple of switches) and it worked fine. Hopefully my crashes are a thing of the past now. -Rick
________________________________ From: Rick Westbrock Sent: Thursday, May 22, 2008 3:36 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Tomcat lockups under Windows (7.0.1 p6) Thanks to Tor and Ankur for the memory allocation suggestions, I will proceed down that path and see if those changes (Tomcat & Java heap size) resolve the issue. If not then I may try MT patch 4 as an alternative. Thanks all, Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Maynard,Tor T. Sent: Thursday, May 22, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat lockups under Windows (7.0.1 p6) ** Now we're on ARS 7.1, but at the time of the issue we were on 7.0.1 (but not sure what patch). We had (what I think is) a similar issue, and did get a response from BMC. I'm going to copy it here. Hope it helps: You need to allocate more memory for tomcat, here are the details. P R O B L E M: The Tomcat application server crashes or a user finds an "Out of memory" error in the log. S O L U T I O N: Boost the memory settings using one of the following solutions: On Windows: Choose Start > All Programs > Apache Tomcat 5.5 > Configure Tomcat. In the dialog box that appears, click the Java tab. Set the Initial Memory Pool option to 1024 MB. Set the Maximum Memory Pool option to 1024 MB. Restart Tomcat. On Linux: Change the minimum and maximum heap size using the -Xms and -Xmx JVM parameters, which are available in the catalina.sh file. The new value for CATALINA_OPTS should be as follows: Set CATALINA_OPTS="-Xms1024m -Xmx1024m" Restart Tomcat. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati Sent: Thursday, May 22, 2008 12:42 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat lockups under Windows (7.0.1 p6) ** Hi Rick, We had same issue with ARS 7.0.1 P5 and midtier 7.0.1 P5. We have an open ticket with BMC and they don't seem to have a clue about it. Downgraded midtier to P4, since then Tomcat is running smooth. -- Ankur ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of VanAartsen, Christopher Sent: 22 May 2008 05:25 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat lockups under Windows (7.0.1 p6) ** Having similar issues on 6.3 with Tomcat, but restarting our Tomcat service fixes the problem. Have you checked your Java Heap size? That's my next move, looks to be the problem in the log files. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Westbrock Sent: Wednesday, May 21, 2008 6:40 PM To: arslist@ARSLIST.ORG Subject: Tomcat lockups under Windows (7.0.1 p6) Hi all- Today for the second time in a two week span Tomcat on my mid-tier has seemingly hung for no obvious reason. In each case the login page would not even come up so I restarted the Tomcat service but to no avail. Restarting the IIS service resolved the issue both times. We had been running this environment for about two months with no issues until a couple of weeks ago and the only change has been to deploy a new web service that allows one of our portal applications to submit a ticket into Remedy but there is no activity on the production server yet since we're still testing in our development environment (where we haven't seen this error at all). I have about a dozen users on the mid-tier off and on during the day. I searched the list and the Remedy KB but haven't seen anyone with similar problems. Environment details are below, any suggestions about where to start troubleshooting would be much appreciated. Thanks, Rick Single Remedy application server: Windows Server 2003 SP 2 IIS 6.0 ARS 7.0.1 patch 6 E-mail Engine 7.0.1 p6 Mid-Tier 7.0.1 p6 Tomcat 5.5 Remote Database Server: Windows Server 2003 SP 2 SQL Server 2000 (8.0.76 SP 3 Standard Edition) _________________________________ Rick Westbrock PETCO Telecom Engineer [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This e-mail message and any attachments may contain legally privileged, confidential or proprietary Information, or information otherwise protected by law of ArvinMeritor, Inc., its affiliates, or third parties. This notice serves as marking of its "Confidential" status as defined in any confidentiality agreements concerning the sender and recipient. 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