We are noticing that if someone fill out change request form using select template options but for some reason changes his mind and does not submit the change. In that case, tasks are getting generated and get closed out. However, it is sending out email notification to some of the groups that have assigned tasks. It should not send email notification when change ticket was not even submitted.
Here are the environments we are using: OS: Linux SUSE 10 Database: Oracle 10g AR Server: 7.1 Patch 1 ITSM: 7.0.03 Patch 7 Thanks, Wirasat _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
