Roger, If you use the virtual server name, there are chances it might try to save the workflow on the server that is not owning the admin server operations.. So it is better to check which server has come up as the admin server and use that server name.. If you choose the virtual server, if at the time of login it gets connected to the admin server - you would be good to go but if not you will have to keep attempting to login until you are connected to the admin server.. you will know you are connected to the admin server if you can see all the Server configuration options in enabled for admin operations in the Server information tab from the admin tool - you will need to enable the server information tab from the registry if you are on ARS 7.1. Hope this helps.. Joe
----- Original Message ---- From: "Nall, Roger" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, June 4, 2008 12:02:12 PM Subject: Virtual Server Name ** ARS 7.0.1 patch4 Oracle 10g HPUNIX Server Group Another put a new instance of Remedy into production. This environment has two application servers behind a load balancer. All users are using the virtual server name for the load balancer to log into Remedy. We are also using Server Group technology in this environment. My big question is when developing workflow what server should be referenced in the workflow, the virtual server name or the server name of the server that is acting as the admin server? I am thinking it should be the Virtual Server name. That way, if the Admin Server falls over and the non-admin server becomes the admin server there will not be a problem with workflow. We have another environment that has one active and one passive application server without a load balancer. We do have a Virtual Server name and IP for this environment. When developing workflow I reference the Virtual Server name as the server of record. We have been doing this for years without a problem. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
