Glad to hear it 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ann Kosch
Sent: Saturday, June 07, 2008 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: portmapper and load balancer

On Tue, 3 Jun 2008 22:55:01 -0500, Ann Kosch <[EMAIL PROTECTED]> wrote:
> Has anyone got a working system that uses a MidTier server not behind 
> a load balancer and one (yes, one) Remedy server behind a load
balancer AND...
WE DO!  Well, it seems to test fine anyway and I just released it back
to the users. (Gulp)  The tips people sent were helpful to steer us in
the right direction.  Especially the ones about /etc/hosts and IP-Name.
So, yes,  a load balancer with 1 Remedy server behind and midtier
outside can work w/ portmapper setup with a million IPs and Hosts to
juggle.  Users have a new URL to launch but the old one directs to the
new; new popups needed.  Users don't have to change their desktop
resources at all with existing Remedy server names all over the place.
And, it mostly follows the security goals intended as far as I can tell.
Have a nice weekend. Ann Kosch
> 
> are using a public DNS/IP to get to the Remedy server so that the load

> balancer DNS/IP are private?
> 
> When I use the public DNS in the MidTier config and in the URL 
> embedded R server reference, I get an RPCBIND timeout and no 
> connection.
> 
> If I switch those two things to the private DNS, it works.
> 
> I'm told that it sounds like ONC-RPC is one of those things that has 
> embedded IP information that NAT breaks, and our load balancer doesn't

> have the ability to proxy RPC.  So the ONC-RPC uses IP addresses as 
> identifiers, so NAT can break this protocol???
> 
> Q: Is what we are doing completely impossible if we can't use the the 
> private DNS/Remedy server?
> 
> Lookin' at the upgrade this weekend and hope this isn't the deal
breaker.
> 
> Absolutely everything else works great.
> 
> Thanks for any experienced confirmation of this!
> 
> Cheers,
> Ann Kosch
> 
> ~*~ ~*~ ~*~
> A. R. Kosch
> Special Projects/Analyst
> Remedy ARS Administrator/Coordinator
> 
> [EMAIL PROTECTED]
> 785-532-4933
> Kansas State University
> Computing and Network Services

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