I am running into some permission issues while I am testing Change Management 7x. For example I created a user "chgmanager". This user has is in the proper support groups and has the proper functional roles as a Change Manager and Change Assignee. But when I open certain change Requests I am getting this error:
"ARERR [332] You do not have write access (at create time) to field : 179 ARERR [333] You have no access to field : 7" then a second error: "ARERR [313] Data types are not appropriate for relational operation:" Field ID:7 is The Status* field but I cannot find 179. What makes me confused is that the Status* field is General Access. What gives? Also when I go to another existing Change Request to update it when I save the change it gives me this error: "ARERR [330] You do not have write access to field : Address" Here are the Permission groups my "chgmanager" user belongs to: Asset Viewer Infrastructure Change User (Fixed) Contact Location Admin Contact organization Admin Contact People User DSL Viewer AR Permissions: Floating AR User License. Access Restrictions: Unrestricted Access Has anyone seen these permission errors before? Is there a white paper on Access controls for ITSM that gives the low-down on permissions and access? Thanks. John Bilinski Operations Services Staff JCON Help Desk 202-305-3202 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
