Thank you very much for your help.

Thomas, I appreciate the detailed explanation, I was just trying to figure out 
the logic for the Active Link.

Thank you.

Masha Bench

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Thomas Bean
Sent: Tuesday, June 17, 2008 3:16 PM
To: [email protected]
Subject: Re: New/Search Field Difference

**
You could accomplish this with an active link with the following properties:

Execute On:  Window Loaded
Run If:  $OPERATION$ = "QUERY"

Add a 'Set Fields' action, using the keyword $DEFAULT$ as the value for any 
fields that you wish to set to their default values.

--Thomas

----- Original Message -----
From: Gayford, Matthew C.<mailto:[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: [email protected]<mailto:[email protected]>
Sent: Tuesday, June 17, 2008 3:35 PM
Subject: Re: New/Search Field Difference

**
Right, unless you were to write active links that set all of the defaults. 
Using that method would allow you to customize which fields are defaulted.

Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Masha Bench
Sent: Tuesday, June 17, 2008 4:35 PM
To: [email protected]
Subject: Re: New/Search Field Difference

**
First of all thank you for the answers. :)

Correct me if I am wrong:
There is no way to set defaults for CERTAIN FIELDS ONLY in SEARCH mode. Tools 
-> Options->Behavior in User Tool will make is so that defaults displayed for 
ALL forms in SEARCH mode on per user basis.


Masha Bench

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Tuesday, June 17, 2008 2:12 PM
To: [email protected]
Subject: Re: New/Search Field Difference

** In the User Tool, look in your Tools --> Options --> Behaviors.  You will be 
able to set the behavior you want there.

Rick
On Tue, Jun 17, 2008 at 12:53 PM, Masha Bench <[EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>> wrote:
**

Greetings Listers,



I really hope this will make sense.  I am inheriting couple-year-old system and 
have a question about NEW/SEARCH form appearance.



I have a form that has defaults set for several fields in New state but in 
Search they are blank. At first I thought this would be set in view's but I am 
not finding anything like that. Does anyone have any idea where the defaults 
would be set that would differ between NEW and SEARCH modes?



I have ARS6.3 with Help Desk.



Thank you,



Masha Bench


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