I took the db and API log for the search action on the form. I opened the form in the search mode, put in the request id =000000000000001 to search for. In the logs, It starts with ARGetEntry and fetches this record but the last SQL that runs is bit intruding...It selects all request_ID and assigned to SELECT T102.C1,C4 FROM T102 ORDER BY 1 ASC Now this query took 30 mins. there are just 69000 records in this form. Why is this SQL running? or is this normal ? Attached is the excerpt from the log. This Darn issue has extended my stay in Sweden...its funny sometimes when the travel plan gets affected with some technical issues.... Regards Ankur
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: 18 June 2008 10:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form
**
From the User tool turn on logging (at least API and Database)
and see what SQL statement is the one taking so long
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: Wednesday, June 18, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form
Thank you for the script Fred,
All the concerned B Table indexes are coming up as Valid. The
selection query for the table does use indexed fields too.
Any other things I can check up....
_
Ankur
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: 18 June 2008 08:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form
Fred,
There are three tables on the form(Email handler Form)
First table is attachment table, this brings the
attachment to this form from another form.
Second table is the attachment pool.
Third table fetches the data from AR System Email
Attachment Join.
I have also turned down the table refreshes on display.
No Improvement.
I'd be glad if you can fwd me the script to check
indexes on tables.
Regards
Ankur
________________________________
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
Frederick W
Sent: 18 June 2008 07:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form
What table do you have on the form? It still
sounds like an index problem (Either you are missing an index on the B
table or your selection query for your table on the form is not using an
index).
Since you are on Oracle I have a script you can
use to verify if all tables have their primary (Remedy defined), and
User defined indexes.
Fred
________________________________
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: Wednesday, June 18, 2008 5:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form
Hi Guys,
Another thing which I forgot to mention, the
status bar at the bottom does show that it found the record and it gets
stuck saying "Refreshing table up to Administrator`s limit"
Ankur
________________________________
From: Ankur Gulati
Sent: 18 June 2008 03:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: Unable to retrieve data from a
form
Hi Listers,
We have a form which has 5 BLOB fields.
There are around 67000 records and it takes around 3-4 hrs to search for
a single record. I search on the request_id. We do have couple of other
indexes in place apart on Request ID field.
The actual workflow is that an AL does a
push field and creates a new record in a form and then second Set field
is fired in same AL which opens this new record in modify window. So
this is where it fails to open this new record and even if I open the
form and search for any record it takes forever to show up and usually
it freezes.
I have rebuild the indexes but no
improvement. On another form without no BLOB data and 100+ fields, it
takes less than a sec to search a record.
Logs doesn't show anything. AL, SQL and
filter log just shows the perfect creation of new record and then on
Display it does show the opening of the form in SET Operation.
What all should I check?
ARS. 7.0 Patch 5
Database Oracle 9i
Regards
Ankur
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api.log
Description: api.log
