I had the same problem - the work around is to export into an .arx file and then delete it from the form and then reimport with the Status = Offline and make sure you have the option to update existing record selected.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, June 20, 2008 12:30 PM To: arslist@ARSLIST.ORG Subject: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items Remedy has confirmed this to be a defect - SW00262585 Ty ---------- Forwarded message ---------- From: T. Dee <[EMAIL PROTECTED]> Date: Jun 18, 2008 11:47 AM Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items To: arslist@arslist.org I'm trying to set some of the items from the Process Flow Bar for the Status of Pending to "Offline". So I opened "VIS:ProcessFlowStructureSetup" (Process Flow Structure Setup) and searched for Form = HPD:Help Desk. In the 3rd table located at the bottom I found the accelerator item 'Support Contact Hold' for the Stage of 'Investigate and Diagnosis' - I clicked the VIEW button and from the Accelerator Item dialog window I changed the status to Offline and hit the SAVE button. However, I received the following error: This record already exists. Please verify or reselect your field entries and try again (ARERR 40000). Can anyone shed some light on this? Am I doing something wrong? THANKS!!!!!!!!!!! ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
