Or, one could fix the Filter's Push Fields action that is creating a new
record when it finds a match rather than updating an existing one.  (Just
guessing, but it makes sense...)

Rick

On Fri, Jun 20, 2008 at 10:44 AM, Pam Hollis <[EMAIL PROTECTED]>
wrote:

> I had the same problem - the work around is to export into an .arx file
> and then delete it from the form and then reimport with the Status =
> Offline and make sure you have the option to update existing record
> selected.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Friday, June 20, 2008 12:30 PM
> To: arslist@ARSLIST.ORG
> Subject: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items
>
> Remedy has confirmed this to be a defect - SW00262585
>
> Ty
>
>
> ---------- Forwarded message ----------
> From: T. Dee <[EMAIL PROTECTED]>
> Date: Jun 18, 2008 11:47 AM
> Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items
> To: arslist@arslist.org
>
>
> I'm trying to set some of the items from the Process Flow Bar for the
> Status of Pending to "Offline".
>
> So I opened "VIS:ProcessFlowStructureSetup" (Process Flow Structure
> Setup) and searched for Form = HPD:Help Desk.  In the 3rd table
> located at the bottom I found the accelerator item 'Support Contact
> Hold' for the Stage of 'Investigate and Diagnosis' - I clicked the
> VIEW button and from the Accelerator Item dialog window I changed the
> status to Offline and hit the SAVE button.  However, I received the
> following error:
>
> This record already exists.  Please verify or reselect your field
> entries and try again (ARERR 40000).
>
> Can anyone shed some light on this?  Am I doing something wrong?
>
> THANKS!!!!!!!!!!!
>

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