Or, one could fix the Filter's Push Fields action that is creating a new record when it finds a match rather than updating an existing one. (Just guessing, but it makes sense...)
Rick On Fri, Jun 20, 2008 at 10:44 AM, Pam Hollis <[EMAIL PROTECTED]> wrote: > I had the same problem - the work around is to export into an .arx file > and then delete it from the form and then reimport with the Status = > Offline and make sure you have the option to update existing record > selected. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Friday, June 20, 2008 12:30 PM > To: arslist@ARSLIST.ORG > Subject: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items > > Remedy has confirmed this to be a defect - SW00262585 > > Ty > > > ---------- Forwarded message ---------- > From: T. Dee <[EMAIL PROTECTED]> > Date: Jun 18, 2008 11:47 AM > Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items > To: arslist@arslist.org > > > I'm trying to set some of the items from the Process Flow Bar for the > Status of Pending to "Offline". > > So I opened "VIS:ProcessFlowStructureSetup" (Process Flow Structure > Setup) and searched for Form = HPD:Help Desk. In the 3rd table > located at the bottom I found the accelerator item 'Support Contact > Hold' for the Stage of 'Investigate and Diagnosis' - I clicked the > VIEW button and from the Accelerator Item dialog window I changed the > status to Offline and hit the SAVE button. However, I received the > following error: > > This record already exists. Please verify or reselect your field > entries and try again (ARERR 40000). > > Can anyone shed some light on this? Am I doing something wrong? > > THANKS!!!!!!!!!!! > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
