Have you added any real data fields to your form recently? We have
found that when the base form and the archiving form are not in sync,
archiving stops without any errors/warnings. We are now adding "Help"
fields to some of our admin/config areas in our products to show when
the last archiving took place and how many records have been archived
to help spot these problems easier.
Kelly Heikkila
Kinetic Data, Inc.
On Jun 23, 2008, at 9:19 AM, Reiser, John J wrote:
**
Mark,
Have you recently added an escalation that may be updating the
tickets? Even Closed ones?
That would prevent the Modified Date from ever getting close to your
qualification.
Maybe you could change it to Status-History.Closed-Cancelled.TIME in
place of the Modified Date.
Just a thought.
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. -
paraphrased by me
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Brittain, Mark
Sent: Monday, June 23, 2008 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving Stopped?
**
HI Chintan,
Here is the qualification. I will look at the filter logs as you
have suggested.
( 'Status' >= "Closed-Cancelled") AND ( 'Modified-date' <= ($DATE$ -
(((60 * 60) * 24) * 325)))
Thanks
Mark
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Chintan Shah
Sent: Friday, June 20, 2008 5:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving Stopped?
** If you have enabled filter logging, you can see AR_ARCHIVOR entry
in the filter logs when archiving starts. So, filter logs might
help. What is qualification criteria for the archiving?
Thanks
Chintan.
"Brittain, Mark" <[EMAIL PROTECTED]> wrote:
Hi All & TGIF,
I noticed the other day that archiving has stopped on one of my forms.
The archiving (copy & delete from source)had been performing well
months. The archiving runs at 11:00PM.
I turned on threads logging and have not found anything there. I had
hoped to get something from the arerror.log but there has not been an
update since April 15th.
Anybody have any ideas or suggestions?
ARS 6.3 patch 20
SunOS 5.9
Oracle 9.2
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite ESM Operations
315-453-2912 x5418 (Office)
315-317-2897 (Cell)
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