Hi All,
Turns out that the reason the archiving had stopped was due to a lack of tablespace. If anyone wants more details, let me know. Chintan, Kelly, & John - thank you for your responses. Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Heikkila Sent: Monday, June 23, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? Have you added any real data fields to your form recently? We have found that when the base form and the archiving form are not in sync, archiving stops without any errors/warnings. We are now adding "Help" fields to some of our admin/config areas in our products to show when the last archiving took place and how many records have been archived to help spot these problems easier. Kelly Heikkila Kinetic Data, Inc. On Jun 23, 2008, at 9:19 AM, Reiser, John J wrote: ** Mark, Have you recently added an escalation that may be updating the tickets? Even Closed ones? That would prevent the Modified Date from ever getting close to your qualification. Maybe you could change it to Status-History.Closed-Cancelled.TIME in place of the Modified Date. Just a thought. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Monday, June 23, 2008 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** HI Chintan, Here is the qualification. I will look at the filter logs as you have suggested. ( 'Status' >= "Closed-Cancelled") AND ( 'Modified-date' <= ($DATE$ - (((60 * 60) * 24) * 325))) Thanks Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Friday, June 20, 2008 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** If you have enabled filter logging, you can see AR_ARCHIVOR entry in the filter logs when archiving starts. So, filter logs might help. What is qualification criteria for the archiving? Thanks Chintan. "Brittain, Mark" <[EMAIL PROTECTED]> wrote: Hi All & TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy & delete from source)had been performing well months. The archiving runs at 11:00PM. I turned on threads logging and have not found anything there. I had hoped to get something from the arerror.log but there has not been an update since April 15th. Anybody have any ideas or suggestions? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
