We've had this problem for years--not only will it suddenly fail to connect to MAPI, we have instances where the service just hangs. It happened on v6 and currently happens on 7.0.1P5 as well (as you noted).
I finally created an SSIS package that runs every 15 minutes and looks at the Email Messages form to determine if there are any emails that were created more than 10 minutes previous (should normally not be any since we poll every minute and it has no problem keeping up). When found, it cycles the Email Engine service. Since the new version of the Email Engine sets all messages to "Error" now when it loses connection (by design according to BMC), this package resets all "Error" back to "Yes" before restarting the service and increments an attempts counter on each message (used an existing counter field in the form). The package sets the "Send Message" flag to "No" for any messages that fail to be sent after three attempts (due to real errors like bad email address, etc) so they do not build up and cause the service to restart needlessly. I also check for messages older than 45 minutes and if found, send an email alert to the administrators to check the service and email form. (Service may suddenly be failing to start due to a password change, etc). Since implementing this, we've no longer had to baby-sit the service. Craig Carter Software Engineer, RSP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Monday, June 23, 2008 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs) We get this same error sporadically and cycling the Email Engine service always clears it up. We're on 7.0.1 patch 5, but had the same problem on 6.3. It's frustrating, I know. BMC has never figured out what the cause is. So we only use MAPI for incoming mail. We use SMTP for outgoing because it's more stable. Chad Hall (501) 342-2650 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Sunday, June 22, 2008 10:28 PM To: arslist@ARSLIST.ORG Subject: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs) hi all, can someone help us? we don't know what is causing the humongous error email log that is being dumped to/by our server. i'm definitely positive we did not attempt sending any emails this many since we are only on devel right now. i checked and half (182,934!) of the record says this: Message Type*: SEVERE Message Number*: 0 Generated By*: Mail Box Message Test: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java: 1805) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java: 206) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) and the other half is: Message Type*: INFO Message Number*: 29 Generated By*: AR System Email Daemon Message Test: Incoming message queue size: 0 has anyone ever encountered this error before? have we missed on an important configuration or something? we'd appreciate any help! thanks in advance. ~ elinore ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ************************************************************************ * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. ************************************************************************ * ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
