There are sooooo many reasons for slow responce other then networks, however as William said, we need more info.
To add to his list, is ther a difference between the client and web? How many users? Has your dba looked at the database and the server its runing on? Have you turned on logging? Lots and lots of questions, Hbr On 6/26/08, William Rentfrow <[EMAIL PROTECTED]> wrote: > > Can you give us more information about your setup? Database type, server > OS, web server type, etc? > > I assume you are using 1 AR Server connected to a local (relative to the > server) database. > > You did not mention whether or not you are using the Web or Windows clients > either. > > William Rentfrow > Principal Consultant, StrataCom > [EMAIL PROTECTED] > O 952-432-0227 > C 701-306-6157 > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Barber, > David > Sent: Thu 6/26/2008 8:11 AM > To: arslist@ARSLIST.ORG > Subject: Remedy - sensitive to network performance? > > > ** > > Hi, > > Has anyone experienced end-user performance problems with Remedy over > larger networks? > > We're running a suite of bespoke applications, and are finding that some > tasks such as opening/updating incidents can take orders of magnitude longer > in some locations. For example it can take me 8 seconds, but a colleague at > another location 2 or 3 minutes. > > Have been able to do some local benchmarks - typical ping responses are > circa 10ms, but at points when we find that even our performance is hit, we > find the network is responding to pings at maybe 60+ms. Our network guys > invariably say that the network is running fine ... > > So it appears that Remedy, or at least the applications we're running, are > incredibly sensitive to network performance. Any suggestions from the list > as to what we can do to improve performance? > > Regards > > Dave > > > This e-mail has been scanned for viruses by the Cable & Wireless e-mail > security system - powered by MessageLabs. For more information on a > proactive managed e-mail security service, visit > http://www.cw.com/uk/emailprotection/ > > The information contained in this e-mail is confidential and may also be > subject to legal privilege. It is intended only for the recipient(s) named > above. If you are not named above as a recipient, you must not read, copy, > disclose, forward or otherwise use the information contained in this email. > If you have received this e-mail in error, please notify the sender (whose > contact details are above) immediately by reply e-mail and delete the > message and any attachments without retaining any copies. > > Cable and Wireless plc > Registered in England and Wales.Company Number 238525 > Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
