Do you have your users running reports during business hours? This can slow down Remedy quite a bit - unless you have a dedicated reporting server. Or perhaps you have users running unqualified searches - that will also impact performance.
On 6/26/08, Dave Wilmot <[EMAIL PROTECTED]> wrote: > ** > Dave, > > Your systems administrator(s) should easily be able to isolate the network > as the problem (or not) by running one or more utilities which will check > network "round-trip" times. One such tool might be the Solaris (Sun Unix) > "ping -sRv" command, which shows trip times to each "hop" or "router" on the > way to the remote location/server. > > I've been out of the systems-admin world for many years now so my command > options above may not be perfect. Talk to your system administrator(s) and > as them to check the round-trip times for you. If there is an obvious > problem with the network performance, it should show up in the output > generated by the "ping" test, or an equivalent command/utility. They > probably have a network monitoring application as well which would could be > used to perform the same or similar test. > > Finally, the question still exists as to what is an acceptable transaction > time for a network packet to travel about on the network. That is really > something each company must decide for themselves. Your S/A should be able > to give you a good general understanding of what to expect on a well-tuned > WAN (all depends on your infrastructure). > > Don't forget to check the load on the various servers. You could have a WEB > server, database server, application server, etc which may be bogged down. > > Best of luck, > > Dave Wilmot > > > > Dave Wilmot > President > Rapid Technologies > 303.948.1014 ext 101 > 303.948.1614 (fax) > [EMAIL PROTECTED] > www.raptek.com > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David > Sent: Thursday, June 26, 2008 7:12 AM > To: arslist@ARSLIST.ORG > Subject: Remedy - sensitive to network performance? > > ** > > Hi, > > Has anyone experienced end-user performance problems with Remedy over larger > networks? > > We're running a suite of bespoke applications, and are finding that some > tasks such as opening/updating incidents can take orders of magnitude longer > in some locations. For example it can take me 8 seconds, but a colleague at > another location 2 or 3 minutes. > > Have been able to do some local benchmarks - typical ping responses are > circa 10ms, but at points when we find that even our performance is hit, we > find the network is responding to pings at maybe 60+ms. Our network guys > invariably say that the network is running fine ... > > So it appears that Remedy, or at least the applications we're running, are > incredibly sensitive to network performance. Any suggestions from the list > as to what we can do to improve performance? > > Regards > > Dave > This e-mail has been scanned for viruses by the Cable & Wireless e-mail > security system - powered by MessageLabs. For more information on a > proactive managed e-mail security service, visit > http://www.cw.com/uk/emailprotection/ > > The information contained in this e-mail is confidential and may also be > subject to legal privilege. It is intended only for the recipient(s) named > above. If you are not named above as a recipient, you must not read, copy, > disclose, forward or otherwise use the information contained in this email. > If you have received this e-mail in error, please notify the sender (whose > contact details are above) immediately by reply e-mail and delete the > message and any attachments without retaining any copies. > > Cable and Wireless plc > Registered in England and Wales.Company Number 238525 > Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
