David, That sounds about right on the load (but with out knowing the number of users and tickets created per day that is a guess).
You could go olld school to pin down the issue. Have one of your remote users (that see the slow down) with you at the same time and do the same functions and time them. Do it at peak times as well as non-peak. Also have your network admin on the phone. hbr On 6/26/08, Barber, David <[EMAIL PROTECTED]> wrote: > > Sorry ... > > Clients are all running on v7.0.01 user tool. No mid tier in use. > AR Server is running on Win2k3, 8 procssors > Database is running sql server on similar hardware/OS to the AR Server > > The server/database are very close to each other. Based in a data center > somewhere very remote from us in head office. Invariably here at head > office performance is fine, its other users who generally have problems. > > From the experience and tests we've done it does appear to be sensitive to > network performance. Although having said that AR Server load is around > 20-25%, SQL Server normally 90+% load. > > Regards > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow > Sent: 26 June 2008 15:06 > To: arslist@ARSLIST.ORG > Subject: Re: Remedy - sensitive to network performance? > > > Can you give us more information about your setup? Database type, server > OS, web server type, etc? > > I assume you are using 1 AR Server connected to a local (relative to the > server) database. > > You did not mention whether or not you are using the Web or Windows clients > either. > > William Rentfrow > Principal Consultant, StrataCom > [EMAIL PROTECTED] > O 952-432-0227 > C 701-306-6157 > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Barber, > David > Sent: Thu 6/26/2008 8:11 AM > To: arslist@ARSLIST.ORG > Subject: Remedy - sensitive to network performance? > > > ** > > Hi, > > Has anyone experienced end-user performance problems with Remedy over > larger networks? > > We're running a suite of bespoke applications, and are finding that some > tasks such as opening/updating incidents can take orders of magnitude longer > in some locations. For example it can take me 8 seconds, but a colleague at > another location 2 or 3 minutes. > > Have been able to do some local benchmarks - typical ping responses are > circa 10ms, but at points when we find that even our performance is hit, we > find the network is responding to pings at maybe 60+ms. Our network guys > invariably say that the network is running fine ... > > So it appears that Remedy, or at least the applications we're running, are > incredibly sensitive to network performance. Any suggestions from the list > as to what we can do to improve performance? > > Regards > > Dave > > > This e-mail has been scanned for viruses by the Cable & Wireless e-mail > security system - powered by MessageLabs. For more information on a > proactive managed e-mail security service, visit > http://www.cw.com/uk/emailprotection/ > > The information contained in this e-mail is confidential and may also be > subject to legal privilege. 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