No I do not have the assignment routing turned on for the Requestor Console. This is my first time with the Requestor console, which ITSM 7.0.3 Manual do you suggest I look at to see all of the Console configurations. I am looking at the Incident and it just shows me how to use. Should I be looking at the ITSM Configuration Manual for more information? What do You suggest? Thanks.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, July 03, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Requestor Console - Submitted Requests never Generate a Request ID ** Do you have group assignment routing set up for the requests that come in via the requester console? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, July 03, 2008 1:22 PM To: arslist@ARSLIST.ORG Subject: Question: Requestor Console - Submitted Requests never Generate a Request ID I have a question: When I am using the Requestor Console as a requestor in Multi-Tenancy Mode I am getting an error when submitting an request through the Requestor Console interface as a requestor. When I submit the request the request never generates and the Request ID is "In Process" no matter how many times I refresh. Also when I sign in as a support-staff Incident User from Company A I cannot find the ticket. The requestor account that I am using is in Company A with a login, password and access to Company A data, as well as a Read license. Why are the requests he is submitting not generating? Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
