You have to insure that the Incident and Change Auto Assignment has at least one entry or the Incident creation will fail due to no Support group to assign to. Open the Service request that was created and you will see in the error log on the form that there is not assignment available.
-----Original Message----- From: Bilinski, John <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thu, 3 Jul 2008 12:31 pm Subject: Re: Question: Requestor Console - Submitted Requests never Generate a Request ID ** No I do not have the assignment routing turned on for the Requestor Console. ? This is my first time with the Requestor console, which ITSM 7.0.3 Manual do you suggest I look at to see all of the Console configurations. I am looking at the?Incident and it just shows me how to use. Should I be looking at the ITSM Configuration Manual for more information? What do You suggest? ? Thanks. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, July 03, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Requestor Console - Submitted Requests never Generate a Request ID ** Do you have group assignment routing set up for the requests that come in via the requester console? ? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Thursday, July 03, 2008 1:22 PM To: arslist@ARSLIST.ORG Subject: Question: Requestor Console - Submitted Requests never Generate a Request ID ? I have a question: ? When I am using the Requestor Console as a requestor in Multi-Tenancy Mode I am getting an?error when submitting an?request through the Requestor Console interface as a requestor. When I submit the request the request never generates and the Request ID is "In Process" no matter how many times I refresh. Also when I sign in as a support-staff Incident User from Company A I cannot find the ticket.??The requestor account that I am using is in Company A with a login, password and access to Company A data, as well as a Read license. ? Why are the requests he is submitting not generating? ? Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
