Thanks Matthew! I understand the creating the Data Source I have done that before. I am a little confused about the push to NTE:Sys-NT Process Control form. Do you have any samples?
Thanks again!!! On 7/15/08, Matthew Perrault <[EMAIL PROTECTED]> wrote: > T- > Go further down in the ARS List and look for the email chain on: > Using Incident ServiceTgt Milestone Notification Action Templates > Back on July 7th. > > In it you'll see some in depth explanations of why you don't see the > Notifications in the Notification Audit Log. > It's because Normal Notifications that are sent from the Incident form, run > through the NTE forms. The Audit Log you are looking at is looking at the > NTE:Notifier Log form. > Now Custom Notifications from SLM 7X are not passed through the NTE forms as > they should. Instead, when you create a Custom Notification against the Help > Desk form, it creates a Filter on the HPD:Help Desk form. In that filter it > Pushes to SLM:RuleActionNotifier, which in turn pushes to either the Email > Form or Alert Events. If you use a Custom Page Action, the filter on the Help > Desk form, just has a Run Process Command to do the Page. > > Now in order to fix this you can do one of 2 things: > 1) Most Recommended. Go to the Data Sources for Service Level Management > through the Application Administration Console->Custom Configuration Tab > Then, configure a Data Source for the NTE:Sys-NT Process Control form. > Then, remove your Custom Notifications and instead do a Push to the > NTE:Sys-NT Process Control form. Use the Filter: > HPD:INC:NotificationGenerator_899_PNPC`! to get the fields and values that > you want. This will then run the Notification through the NTE forms similar > to the: HPD:INC:NotificationGenerator_899_PNPC`! > > 2) You could create a Data Source against the NTE:Notifier Log form. Then > after each Custom SLM notification create a Custom Push Fields Action to push > the needed values to the NTE:Notifier Log form. > > Good Luck. > Matt P. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto:[EMAIL > PROTECTED] On Behalf Of T. Dee > Sent: Tuesday, July 15, 2008 7:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Question: SLA - Emails / Audit Log > > Thanks Chris. > > The problem is they are not appearing. However, these are "custom" > notifications. I'm not sure how to get them to appear in the Audit > Log. I know the SLAs are working because if I go into AR System Email > Messages I see them being "sent". > > T. > > > > On 7/15/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > > T - > > > > From the vertical navigation bar on the ticket: Functions, View Audit > > Log. When the dialog opens click the "Notification Audits" tab. You > > should see the Service Level notification audits there. > > > > > > This e-mail and its attachments are confidential and solely for the > > intended addressee(s). Do not share or use them without Fannie Mae's > > approval. If received in error, contact the sender and delete them. > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Monday, July 14, 2008 5:19 PM > > To: arslist@ARSLIST.ORG > > Subject: Question: SLA - Emails / Audit Log > > > > I have my SLAs setup and they are working. Emails are going out, no > > problem. > > > > However, i'm not sure if there is a place that audits the SLA > > Escalation Emails that go out. I have looked in the Audit Log on > > Incident, but it does not store SLA Escalation Emails there. > > > > Is there a place that keeps an audit of these emails? > > > > Thanks! > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
