I've had this problem every few days since upgrading from 6.3 to 7.0.1 patch 5. It occurs when the Email Engine loses its connection to AR Server, a risk that is higher in my environment because I have a separate standalone Email Engine server. Once this happens all new outgoing emails get this error, their 'Send Message' value is set to "Error" (taking them out of the "queue"), and their associated ARTask attachments are lost. We have to cycle the Email Engine service and then requeue the messages.
BMC says 7.0.1 patch 7 fixed this, but it actually made the problem worse in our dev environment so we never pushed it to production. We're now trying patch 8 but haven't been able to install it successfully yet. Hopefully you have better results with patch 7 or 8. Chad Hall (501) 342-2650 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Thursday, July 17, 2008 2:50 PM To: arslist@ARSLIST.ORG Subject: java.lang.NullPointerException email error Hey List- I've seen some similar errors reported on other topics but nothing specific to emails I can find. We're getting an increasing number of emails that are not being sent with the following error (or some slight variation thereof): null java.lang.NullPointerException at com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(Creat orModule.java:1306) at com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModu le.java:3323) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.j ava:1462) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486 ) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) We're on 7.0.1 p 6 ITSM 7 SQL 2005 SP2 Windows 2003 Server JDK 1.5 I was told at a RUG once that this is just a Remedy bug to be addressed in a future patch- does anyone know if that's really the case? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ *************************************************************************** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. **************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
