Hello List, We are moving to v7 Service desk and would like to know what others are doing for the product and operational categories, best practices, etc. Would love to have some small examples or complete examples if you are willing to share. Offline or to the group is great.
Mostly, we are struggling with product categorization level 2. Should that be a business service offering as suggest in Malcolm Fry's book, and does that mean something like HR Services, IT Services, Account and Finance Services, etc.? Thanks - Chris. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
