Hi Roger All licenses are stored in the database i9n v7.1 - User and server licenses.
The normal solution to this hot backup license issue is to install the server license for both the main and the backup servers in the database - only the one corresponding to the ARS server currently active will be used - the other will be ignored. When you turn off the main ars server and start the standby, it will recognize its own license and work correctly. This should work whether you have a 'shared' database on a separate DB server, or if you are maintaining a backup copy of the database through some sql mechanism. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, July 28, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: Hot Backup Servers That is correct. The server licenses are still in a file arent they? I though only the user licenses are in the database. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Monday, July 28, 2008 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Hot Backup Servers ** Roger, Yes, a 7.1 environment. Secondly, yes, the server license (Hotbackup) will be different for each of the ARS server machines. Regards, Ben "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 07/28/2008 11:53 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Hot Backup Servers ** Hello Ben, First I can only assume you are talking about a 7.1 environment. Second, I have to assume you are talking about user licenses not server licenses. Are both of these assumptions correct? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Monday, July 28, 2008 11:39 AM To: arslist@ARSLIST.ORG Subject: Hot Backup Servers ** Who has implemented a hotbackup server in a 7.x environment? In 6.3 and prior, it was relatively simple (license-wise) since the licenses were in a file, and not the database. How does, or what is the best way, it should work in a 7 environment since the licenses are not in the database? We thought of having a seperate "standby" database instance that would get updated via a SQL transaction log. The problem, however, is that if the PRD system went down, we'd have to do something with the license to get it to work. Thoughts? Ideas? Thanks, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
