Thank you!
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support Sent: Wednesday, July 30, 2008 2:30 AM To: arslist@ARSLIST.ORG Subject: Re: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) ** Hi John, Please keep in mind following conditions, while working with the prefetchConfig.xml file. * The prefetchConfig.xml file must be specified as UTF-8. When editing the file, do not alter the UTF-8 information. * Do not change the name of the prefetchConfig.xml file. * If you flush the cache in the Configuration Tool, any prefetched forms you specified beforehand are flushed from the memory cache. The prefetch process is performed again for these forms the next time the web server is restarted. * If you specified an invalid form name (for example, if a form name is misspelled or a form does not exist on the specified server), that form will not be prefetched. The mid tier log notes the names of forms that were not prefetched. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 20000 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, July 29, 2008 6:14 PM To: arslist@ARSLIST.ORG Subject: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) I am having an issue with Mid-Tier Pre-fetch: I have Cache Persistence Enabled and I have Perform Check disabled for better performance. I am trying to get the Pre-fetch Configuration to work for my Mid-Tier 7.1.0. I am trying to prefetch the main forms in ITSM as a test. The homepage is hanging got a lot longer than if I didn't have pre-fetch enabled. All form names are OOB and have not been changed. Is there something wrong with my Pre-Fetch Configuration file? Prefetch Configuration (Link to the xsd file): <?xml version="1.0" encoding="UTF-8" standalone="no"?> <midtier-prefetch-config xmlns="http://www.bmc.com/remedy/midtier/midtier";> <prefetch-user> <user-name>jbilinski</user-name> <locale>en_US</locale> <prefetch-server> <server-name>jmd-phb-remd03</server-name> <prefetch-form> <form-name>Home Page</form-name> </prefetch-form> <prefetch-form> <form-name>HPD:Help Desk</form-name> </prefetch-form> <prefetch-form> <form-name>HPD:Incident Management Console</form-name> </prefetch-form> <prefetch-form> <form-name>CHG:Change Management Console</form-name> </prefetch-form> <prefetch-form> <form-name>CHG:Infrastructure Change</form-name> </prefetch-form> <prefetch-form> <form-name>PBM:Problem Management Console</form-name> </prefetch-form> <prefetch-form> <form-name>PBM:Problem Investigation</form-name> </prefetch-form> <prefetch-form> <form-name>TMS:Task</form-name> </prefetch-form> </prefetch-server> </prefetch-user> </midtier-prefetch-config> John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
