Yes, I have added this to SHR:ARDBCfields. In SHR:ARDBCFields I have added the following: Field ID: 1000000099 Form GUID: MAINHELPDESK Vendor Field ID: 1000000099
thanks for the reminder though! On Jul 30, 8:09 am, "T. Dee" <[EMAIL PROTECTED]> wrote: > Did you add a record to SHR:ARDBCFields ? You need to create a record > for each ticket type you want to track - TSK, CHG and INC. > > Ty > > > > > > On Wed, Jul 30, 2008 at 1:51 AM, Christine <[EMAIL PROTECTED]> wrote: > > I'm trying to get the HPD:Help Desk field Service Type (1000000099) > > values to be displayed on the Overview Console. I've been successful > > with fields that were already on SHR:ARDBC_OverviewConsoleTemplate > > such as Assignee and Assignee group, but not with this one. > > > Added field Service Type (1000000099) to the > > SHR:ARDBC_OverviewConsoleTemplate. > > > Field is Read/Write > > Display Type is Edit > > Field Name is Service Type > > DB ID is set to 1000000099 > > Permissions are Public -> View and General Access -> Change > > Allow Any Users to Submit is checked. > > > Added same as above to SHR:ARDBC_OverviewConsole > > > In SHR:ARDBCFields I have added the following: > > Field ID: 1000000099 > > Form GUID: MAINHELPDESK > > Vendor Field ID: 1000000099 > > > In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties > > I've added the Service Type field to the 'Field as Colunn' section. > > The properties of the column are: > > > Display Type: Read Only > > Not Hidden > > DB ID: 1000005602 > > Name: Column 4 > > Permissions: Public > > > I stopped and restarted the BMC ARS service and there is no data > > displayed in the column. > > > I see one thing that may cause this. On the HPD: Help Desk form this > > field is a drop-down field and I've made it a character field on the > > two 'OverviewConsole' forms. Would this cause my problem? If so, can I > > give a different (unused) DB ID to the field and then delete it from > > the form? Reading the Forms and Objects manual I think if I delete the > > field as it is now, I will delete it and all data from the HPD:Help > > Desk form as well. I cannot add this field as a drop-down field with > > the same DB ID as the character field. > > > Thanks much, > > Christine > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
