What are the permissions on the console for the column?
On Wed, Jul 30, 2008 at 11:47 AM, Christine <[EMAIL PROTECTED]> wrote: > Yes, I have added this to SHR:ARDBCfields. > > In SHR:ARDBCFields I have added the following: > Field ID: 1000000099 > Form GUID: MAINHELPDESK > Vendor Field ID: 1000000099 > > > thanks for the reminder though! > > On Jul 30, 8:09 am, "T. Dee" <[EMAIL PROTECTED]> wrote: >> Did you add a record to SHR:ARDBCFields ? You need to create a record >> for each ticket type you want to track - TSK, CHG and INC. >> >> Ty >> >> >> >> >> >> On Wed, Jul 30, 2008 at 1:51 AM, Christine <[EMAIL PROTECTED]> wrote: >> > I'm trying to get the HPD:Help Desk field Service Type (1000000099) >> > values to be displayed on the Overview Console. I've been successful >> > with fields that were already on SHR:ARDBC_OverviewConsoleTemplate >> > such as Assignee and Assignee group, but not with this one. >> >> > Added field Service Type (1000000099) to the >> > SHR:ARDBC_OverviewConsoleTemplate. >> >> > Field is Read/Write >> > Display Type is Edit >> > Field Name is Service Type >> > DB ID is set to 1000000099 >> > Permissions are Public -> View and General Access -> Change >> > Allow Any Users to Submit is checked. >> >> > Added same as above to SHR:ARDBC_OverviewConsole >> >> > In SHR:ARDBCFields I have added the following: >> > Field ID: 1000000099 >> > Form GUID: MAINHELPDESK >> > Vendor Field ID: 1000000099 >> >> > In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties >> > I've added the Service Type field to the 'Field as Colunn' section. >> > The properties of the column are: >> >> > Display Type: Read Only >> > Not Hidden >> > DB ID: 1000005602 >> > Name: Column 4 >> > Permissions: Public >> >> > I stopped and restarted the BMC ARS service and there is no data >> > displayed in the column. >> >> > I see one thing that may cause this. On the HPD: Help Desk form this >> > field is a drop-down field and I've made it a character field on the >> > two 'OverviewConsole' forms. Would this cause my problem? If so, can I >> > give a different (unused) DB ID to the field and then delete it from >> > the form? Reading the Forms and Objects manual I think if I delete the >> > field as it is now, I will delete it and all data from the HPD:Help >> > Desk form as well. I cannot add this field as a drop-down field with >> > the same DB ID as the character field. >> >> > Thanks much, >> > Christine >> >> > _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide >> quoted text - >> >> - Show quoted text - > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
