Deleting the field from OverviewConsole will not delete it from HPD:Help Desk. The DB ID needs to be the same on OverviewConsole as it is on HPD:Help Desk. COPY the field from HPD:Help Desk and paste it on OverviewConsole and save the form. Enter the record with the correct DB ID on the SHR:ARDBCfields.
On Wed, Jul 30, 2008 at 1:08 PM, Christine <[EMAIL PROTECTED]> wrote: > Column permissions are Public. I think I messed up by making the > fields on the 'overviewconsole' form as character fields when the > original field Service Type on HPD:Help Desk is a drop down field. I > can't change the DB ID and it sounds like if I delete the field I am > deleting it from the HPD:Help Desk form as well. At least my mess-up > is in the dev environment and can be resolved with a refresh. > > Thanks for your assistance. > > On Jul 30, 9:41 am, "T. Dee" <[EMAIL PROTECTED]> wrote: >> What are the permissions on the console for the column? >> >> On Wed, Jul 30, 2008 at 11:47 AM, Christine >> >> >> >> >> >> <[EMAIL PROTECTED]> wrote: >> > Yes, I have added this to SHR:ARDBCfields. >> >> > In SHR:ARDBCFields I have added the following: >> > Field ID: 1000000099 >> > Form GUID: MAINHELPDESK >> > Vendor Field ID: 1000000099 >> >> > thanks for the reminder though! >> >> > On Jul 30, 8:09 am, "T. Dee" <[EMAIL PROTECTED]> wrote: >> >> Did you add a record to SHR:ARDBCFields ? You need to create a record >> >> for each ticket type you want to track - TSK, CHG and INC. >> >> >> Ty >> >> >> On Wed, Jul 30, 2008 at 1:51 AM, Christine <[EMAIL PROTECTED]> wrote: >> >> > I'm trying to get the HPD:Help Desk field Service Type (1000000099) >> >> > values to be displayed on the Overview Console. I've been successful >> >> > with fields that were already on SHR:ARDBC_OverviewConsoleTemplate >> >> > such as Assignee and Assignee group, but not with this one. >> >> >> > Added field Service Type (1000000099) to the >> >> > SHR:ARDBC_OverviewConsoleTemplate. >> >> >> > Field is Read/Write >> >> > Display Type is Edit >> >> > Field Name is Service Type >> >> > DB ID is set to 1000000099 >> >> > Permissions are Public -> View and General Access -> Change >> >> > Allow Any Users to Submit is checked. >> >> >> > Added same as above to SHR:ARDBC_OverviewConsole >> >> >> > In SHR:ARDBCFields I have added the following: >> >> > Field ID: 1000000099 >> >> > Form GUID: MAINHELPDESK >> >> > Vendor Field ID: 1000000099 >> >> >> > In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties >> >> > I've added the Service Type field to the 'Field as Colunn' section. >> >> > The properties of the column are: >> >> >> > Display Type: Read Only >> >> > Not Hidden >> >> > DB ID: 1000005602 >> >> > Name: Column 4 >> >> > Permissions: Public >> >> >> > I stopped and restarted the BMC ARS service and there is no data >> >> > displayed in the column. >> >> >> > I see one thing that may cause this. On the HPD: Help Desk form this >> >> > field is a drop-down field and I've made it a character field on the >> >> > two 'OverviewConsole' forms. Would this cause my problem? If so, can I >> >> > give a different (unused) DB ID to the field and then delete it from >> >> > the form? Reading the Forms and Objects manual I think if I delete the >> >> > field as it is now, I will delete it and all data from the HPD:Help >> >> > Desk form as well. I cannot add this field as a drop-down field with >> >> > the same DB ID as the character field. >> >> >> > Thanks much, >> >> > Christine >> >> >> > _______________________________________________________________________________ >> >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> >> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> >> Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide >> >> quoted text - >> >> >> - Show quoted text - >> >> > _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide >> quoted text - >> >> - Show quoted text - > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
