Well sorry I should have said what I really wanted. This may work out of the box I never tested it but what we want to do is turn groups on as on call groups and then put the email in for a resource account which is just an email address but when trying to add that email address to the pager info it said I had to configure it. You know the part I am talking about on the CTM:Support Group form, the table for on call.
Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Wednesday, August 06, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Pager Setup What we have done in the past is add a field to the Person form (not sure if ITSM 7.x has this field already) for the pager email address. I would send emails to the pager instead of hooking into another service. James On Aug 6, 11:01 am, Howard Richter <[EMAIL PROTECTED]> wrote: > Kevin, > > Looks like your trying to do the same thing. I wonder how BMC can call > it a customization when the howto is found on page 241 on the > ITSM-Config-Guide. > However the doc is not very good. > > hbr > > On 8/6/08, Begosh, Kevin <[EMAIL PROTECTED]> wrote: > > > > > > > > > ** I am working on a windows 2003 server and I am just implemented > > AR Server, ITSM applications etc... I want to set up paging on the > > system but I talked with BMC and they said that this was a > > "customization" and did not provide any help. Has anyone using > > ARServer 7.x and windows 2003 OS for their AR Server used a external > > paging services and had it set up and working. I know where you set > > up the configuration inside of remedy I was just not sure how you > > set up the paging services on the server > > > AR Server, Windows 2003 > > SQL 2005, DB > > ARServer 7.1 patch 3 > > > Kevin Begosh > > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > html___ > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
