Okay well I think I am making this question out to be harder than I intended. I really do not need paging, I wanted to set up the paging services because I know then you can set a support group to on call and add a email address that the tickets will go to instead of going to everyone in the group, so here goes:
What I really need to do is when a ticket is created (incident, problem etc...) to send that ticket to an email address that has been set up for each support group. Out of the box there is a system default that sends emails to everyone in the group. So what I want is to send this email to one email that I can tie to the group. I really do not want to create a profile for everyone group email so that I then can create a user preference to send an email to that group, if I could just configure each group with an email and the tickets go to that. Please help Kevin Begosh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Wednesday, August 06, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Pager Setup What we have done in the past is add a field to the Person form (not sure if ITSM 7.x has this field already) for the pager email address. I would send emails to the pager instead of hooking into another service. James On Aug 6, 11:01 am, Howard Richter <[EMAIL PROTECTED]> wrote: > Kevin, > > Looks like your trying to do the same thing. I wonder how BMC can call > it a customization when the howto is found on page 241 on the > ITSM-Config-Guide. > However the doc is not very good. > > hbr > > On 8/6/08, Begosh, Kevin <[EMAIL PROTECTED]> wrote: > > > > > > > > > ** I am working on a windows 2003 server and I am just implemented > > AR Server, ITSM applications etc... I want to set up paging on the > > system but I talked with BMC and they said that this was a > > "customization" and did not provide any help. Has anyone using > > ARServer 7.x and windows 2003 OS for their AR Server used a external > > paging services and had it set up and working. I know where you set > > up the configuration inside of remedy I was just not sure how you > > set up the paging services on the server > > > AR Server, Windows 2003 > > SQL 2005, DB > > ARServer 7.1 patch 3 > > > Kevin Begosh > > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > html___ > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
