I honestly got the "second BMC Software Customer Support Notice" for "Action Request System 7.1.00 Patch 004." and did not even read it closely enough to see this...
The first one said this: " Announces the release of BMC Remedy Action Request System 7.1.00 Patch 004. " The second one said this: " Announces the release of a revised BMC Remedy Action Request System 7.1.00 Patch 004. " Notice that little phrase *a revised* in there? I did not when I read it. ( GRRRR ) They changed the URL to the "Technical Bulletin" (http://documents.bmc.com/supportu/documents/38/70/93870/93870.pdf vs http://documents.bmc.com/supportu/documents/41/39/94139/94139.pdf ) and failed to update the *DATE* in the file. (both say "July 31, 2008" in the header of the doc.) FWIW: The *new* "Technical Bulletin" says this: " BMC Software is alerting users of the BMC Remedy Action Request System version 7.1.00 product to the availability of an update to patch 004 (Server component only), which fixes the following issue: Issue: SW00302590 Description: "Out-of-the-box" reports were not available to standard users after patch 004 was installed. " How on earth did that bug make it out of QA? Who on earth thinks it is a good idea to *reuse* a patch number? ( It would be great if someone could explain the official position on such practices. ) Grumble... Grumble... Time to go find that rpatches password again so I can go FTP a _new_ patch. ( Fortunately I have not yet applied the "bad patch 4" anywere, but I was getting ready to.... ) Oh.. and the MidTier_ReadMe.doc (on the FTP site) has a date that is newer than the date when I downloaded it too. I wonder if it is ONLY the server that is affected or it the Mid-Tier needs re-patched too? MS Word suggests that the docs are mostly the same. ( There were a few updates to the descriptions of the bugs that were fixed.) GRRRRRR. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Wed, Aug 13, 2008 at 10:25 AM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** > Which is why they should not re-use numbers for patches. We've harped on > this before. It's confusing to the customer to have multiple versions of > the same things. At least call it 4a or something, though 5 would be ideal. > > Rick > > On Wed, Aug 13, 2008 at 7:16 AM, LJ Longwing <[EMAIL PROTECTED]> wrote: >> >> ** >> I gave you the most important information....I'm not sure if they kept the >> file dates the same or not....but you know how it is trying to tell the >> difference between two patch 4's... >> ________________________________ >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin >> Sent: Tuesday, August 12, 2008 5:36 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Revised 7.1 Patch 4 >> >> ** >> LJ, >> What did it say because I just went out to the said and it said that the >> server component was last modified on July 10th. If they modified it >> wouldn't it have a more recent date. We are in the process right now of >> upgrading to patch 4 so this is good information. >> >> >> Kevin Begosh, RSP >> >> External Initiatives >> >> System Design & Integration >> >> 301-791-3540 Phone >> >> 410-422-3623 Cell >> >> [EMAIL PROTECTED] >> >> >> ________________________________ >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing >> Sent: Tuesday, August 12, 2008 5:07 PM >> To: arslist@ARSLIST.ORG >> Subject: Revised 7.1 Patch 4 >> >> ** >> All, >> Just in case you didn't get this notification from BMC Directly >> >> BMC Announces the release of a revised BMC Remedy Action Request System >> 7.1.00 Patch 004. >> >> If you applied patch 004 prior to August 12, 2008, download and re-apply >> the patch to make sure you have the update for the Server component. >> >> Just figured I would pass on the information...:) >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >> Are" html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
