Hi Group,
I have a simple question. How can I avoid a task being assigned to
an individual. In incident and change mgmt we have rules were we can define
not to assign an incident or change to a group but not to any individual in
a group. I am looking for something similar in tasks but no matter what I am
not able to turn off the assignments in the task management. It is always
assigned to an individual based on a round robin or capacity criteria even
though I do not select the criteria in the task template. Please let me know
if there is a simple solution for this.
Thanks
--
Sivarama
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