It works! Thanks! --- On Tue, 9/9/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
From: Grooms, Frederick W <[EMAIL PROTECTED]> Subject: Re: run process activelink on midtier To: arslist@ARSLIST.ORG Date: Tuesday, September 9, 2008, 9:32 AM ** Since you didn't tell us what version Remedy, I'll describe it in general terms for 6.3 and above (With version 7.1.0 you can use the new Service filters and may not need a separate form). Again this is off the top of my head... Create a new form to hold the server commands. Put at least 2 fields on it: "Command" and "Result" (Result should be a 0 length text field, Command should be large enough to hold the command string). I also change the status to be New, In Process, Completed, Delete. Form should NOT be visible to normal users (have Hidden permissions). Create a Filter on the new form on Submit and Modify that fires if Status = In Process. The Filter's actions will be: Set Fields 1: Set Result = $PROCESS$ $Command$ Set Fields 2: Set Status = Completed Your button Active Link would then do the following: Push: To server commands form Status = In Process Command = "PING " + $Machine Name+$ Set Fields from server commands form where Request ID = $LASTID$ Set some large Display Only field = Result Display the Result to the user (either a message or show the user the Display Only field) You can then have the Active Link delete the server commands record or an escalation go thru all completed records (probably more than 1 hour old) and delete them. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Tuesday, September 09, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: run process activelink on midtier I don’t have ldap integration. How do I convert it to run the vbscript on the server? Let’s say I have a simple run process command of doing a ping on a computer name. Basically I have an active link on a button that will do - PING $Machine Name+$ and don’t really need to return result from it since you can see it from the command prompt window if the machine is reachable. Also, I have another activelink that calls a program we use to remote into the machine and I use the command line to run the software… Is this do-able on mid-tier? Thanks again --- On Tue, 9/9/08, Grooms, Frederick W wrote: From: Grooms, Frederick W <[EMAIL PROTECTED]> Subject: Re: run process activelink on midtier To: arslist@ARSLIST.ORG Date: Tuesday, September 9, 2008, 8:34 AM Off the top of my head I can think of a couple of ways... 1. Convert your code to run the vbscript on the server (You could change your code to push to a temporary form record, use a filter on submit to run the script, and then query the form for the result). 2. Instead of using a vbscript, If you have ldap integration, create a ardbcldap vendor form and query that to get the Active Directory info (no vbscript needed). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Tuesday, September 09, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: run process activelink on midtier I need your help. I have a button where a tech can click on it and it will do a run process active link that calls a vbscript that will check if the customers domain account is locked out or disabled. This works great on the User tool but not on mid tier since it's not supported. Any suggestions on how I can run a command line active link on midtier? Is there any workaround? Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
