Hi Tim, With ITSM 7, you can monitor the usage of application user licenses. Also it captures any token denials. You will have to configure monitoring in the Application Statistics Configuration form.
Similarly you can monitor AR User usage by enabling server statistics. As per my own experience capturing period of 15 minutes (900 seconds) is sufficient. It provides 96 reading per day. If you collect statistics for 1 month that should give you good idea about the usage pattern. You can also infer the required mix of fixed and floating number. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit ------------------------------------------------------------------- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 39104092 VOIP 842-5103 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Wednesday, September 17, 2008 09:03 PM To: arslist@ARSLIST.ORG Subject: license Question ** Hi, Basically we are using arsystem 7.0.1 with ITSM. For Example we have: AR USER 50 fixed AR USER 50 Floating Change Management Fixed 20 Change Management Floating 10 Incident Management Fixed 20 Incident Management Floating 10 Looking at the license tool, it seems that when we run out it is mainly from the User pool. Can someone explain exactly how the Change and Incident Licenses work? We need to purchase more licenses, should we only purchase USER license and not the app fixed/floating. Thanks Tim __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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