Kiran, What forms did you modify? I'm guessing SRM:Request and HPD:HelpDesk, correct? Did you modify HPD:IncidentInterface_Create?
Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali Sent: Monday, September 22, 2008 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Priorities in "Incident Management" . ** Hi, I modified all the existing Priority and Impact fields. When i associate a Priority 5 to a summary , it is giving the following error. ERROR: When i create a request from Requester Console, it is not generating a request ID or the value in Request ID = "In Process". ( I am talking abt 'My request' table) When i see this particular Error record in SRM: Request form, the App Event Status under Change/Incident Data Tab = Error. Change/Incident Data --> App Event Status = Error Error Code: 552 and Error Message :ARCreateEntry - Failure during SQL operation to the databaseThe statement has been terminated.Cannot insert the value NULL into column 'C7', table 'ARSystem.dbo.T976'; column does not allow nulls. INSERT fails. (SQL Server 515) Column C7 = 'Status' Field in SRM:Request. Please help me, if you have any ideas. On Wed, Sep 3, 2008 at 12:53 PM, Joe DeSouza <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Kiran, Yes you would since there may be workflow that pushes values from it to another form.. you will need to find all bits of workflow that pushes values from this field to other forms and modify the corresponding field in those other forms accordingly.. Joe ----- Original Message ---- From: kiran kodali <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Wednesday, September 3, 2008 3:39:44 PM Subject: Priorities in "Incident Management" . ** Hi All, Did anybody here, play with the "Priorities" in Incident Management? Out of Box, has 4 priorities defined based on Urgency and Impact values. I am trying to add a new priority, say '5'. Since the Priority field used in several forms has a "Drop down list" ( not a menu), do i need to find the priority field, where ever it is used and have to update each field by adding Priority '5'. Did any body worked on the same issue? or please let me know if you have any suggestions. Thanks -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
