Forgot to mention we don't have ITSM, just AR System w/o Approval Server
installed.
Brien
On Wed, Sep 24, 2008 at 6:54 AM, Axton <[EMAIL PROTECTED]> wrote:
> Is the approval server bound to a custom form or a form in the ITSM
> suite? If bound to one of the ITSM forms, there are bypasses in the
> licensing enforcement that allow people to approve with a read
> license. If bound to a custom form, you can in essence bypass the
> licensing requirements by using filters to update the underlying
> records, simply put some filters on a display on form and have the
> user with the read license push to that display only form using an
> active link and then pick up the remainder of the updates using
> filters. I worked with BMC support at one point in the past and
> verified that this was not a violation of our licensing agreement if
> used in this way for this specific purpose.
>
> You should consider describing the problem you are trying to address
> from the start as there may be approaches you have not considered that
> people can share.
>
> Axton Grams
>
> On Tue, Sep 23, 2008 at 4:01 PM, Brien Dieterle
> <[EMAIL PROTECTED]> wrote:
> > **
> > Thanks for the warnings, list-- Since it seems so problematic, I am not
> > going to bother with the remove-from-group or downgrading of License.
> So,
> > my process will basically "upgrade" a user account by appending a group
> to
> > their Group List, and changing their License Type from Read to Floating.
> > The list is fairly static so it shouldn't be a big deal to clean it up
> once
> > in a while.
> >
> > What is the purpose of all of this, you might wonder? It is so a typical
> > end-user (Read License) can make a request for a certain something that
> is
> > approved by a certain person. Here is a generalized example:
> >
> > If Bob requests a computer, Jane or Dan would have to approve the
> request.
> > So my reference table has:
> >
> > 'computer', 'jane;dan'
> > 'monitor', 'greg;bob'
> > 'mouse', 'kathy'
> >
> > So, Jane, Dan, Greg, Kathy, and Bob all need Floating licenses to be able
> to
> > change the status of the request (approval). They are also added to a
> > specific Approver group that has 5 floating licenses allocated to it.
> >
> > Eventually, Bob might be removed from the "monitor" approver list, so he
> > wouldn't really need a Floating license anymore. In fact, leaving Bob
> with
> > a Floating license would be wasteful, since it seems that Floating
> licenses
> > are consumed even when doing tasks that only "require" a Read license.
> >
> > It would be nice if I could just give everyone Floating license and not
> > worry about this...
> >
> > Thanks again!
> >
> > Brien
> >
> > On Tue, Sep 23, 2008 at 12:12 PM, Thad K Esser <[EMAIL PROTECTED]>
> wrote:
> >>
> >> **
> >> I'm just catching up on my arslist, and might have missed a nuance of
> your
> >> goal, but would a computed group help you in any way that would prevent
> you
> >> from having to monkey with the user data?
> >>
> >> ---
> >> Having said that, and with full awareness of the issues brought up by
> >> Axton, you can eliminate issues with a preceding semi-colon by adding
> one in
> >> as part of the replace:
> >> Assuming:
> >> Group List = "511;507;508;501;518;521;55598;"
> >> xtmpchar2 = "55598"
> >>
> >> Then:
> >> New List = REPLACE(";" + $Group List$ + ";", ";" + $xtmpchar2$ + ";",
> >> ";")
> >>
> >> You could end up with a Group List that starts with a semi-colon, pull
> it
> >> out with a RIGHT() function if you need to.
> >> Also, depending on details, you could end up with a double semi-colon in
> >> your list. After any looping is done, you can pull the 2nd one out with
> an
> >> additional:
> >> REPLACE($Group List$, ";;", ";")
> >> ---
> >>
> >> I am curious, what is the nature of this group that only needs members
> for
> >> a day?
> >>
> >> Thad Esser
> >> Remedy Developer
> >> "Argue for your limitations, and sure enough, they're yours."-- Richard
> >> Bach
> >>
> >>
> >> Brien Dieterle <[EMAIL PROTECTED]>
> >> Sent by: "Action Request System discussion list(ARSList)"
> >> <[email protected]>
> >>
> >> 09/23/2008 11:17 AM
> >>
> >> Please respond to
> >> [email protected]
> >> To
> >> [email protected]
> >> cc
> >> Subject
> >> Re: split a field and loop on each piece
> >>
> >>
> >>
> >>
> >> **
> >> Right, I am only flipping read-only to floating, and back again... Also,
> >> the database looks like:
> >>
> >> 511;507;508;501;518;521;55598;
> >>
> >> So, I think I can do a
> >> REPLACE($Group List$,"55598;","")
> >>
> >> and it should be all good after all. Interestingly, Remedy Admin won't
> >> even let you save an action that threatens to corrupt the format of this
> >> field (for instance, I tried saving it with replace: ";55598" instead of
> >> "55598;" and it actually said "Error with one of the field/assignments
> in
> >> the set filter/active link/escalation definition : User (ARERR 168)."
> >>
> >> I thought I was good to go there, and I just realized that
> >>
> >> REPLACE($Group List$, "55598;", "") or even using the group's
> text-name
> >>
> >> upon saving, gets converted to:
> >>
> >> REPLACE($Group List$, " 55598;", "")
> >>
> >> Notice the extra space before the group id? Any other variation seems
> to
> >> trigger the error message referenced above. Weird!!
> >>
> >> Other than that, I can successfuly add a user to a group, and change
> their
> >> license from Read to Floating, and back again. I just can't remove them
> >> from the group. Presumably, I can copy the Group List to a tmp field,
> do
> >> the REPLACE() there, and then put that back in the user group field to
> get
> >> around Remedy Admin tool being too "smart"...
> >>
> >> Thanks for the suggestions!!
> >>
> >>
> >>
> >> On Tue, Sep 23, 2008 at 10:17 AM, Opela, Gary L CTR USAF AFMC 72
> CS/SCBAH
> >> <[EMAIL PROTECTED]> wrote:
> >> I'm not sure of the implications with a floating license of
> >> adding/removing a license, since they are not tied to a user.
> >>
> >> However, with a Fixed License (which is not what you stated you are
> >> using), you can only reassign it 3 times per week before it is locked
> >> for the rest of the seven days.
> >>
> >> Gary
> >>
> >> -----Original Message-----
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
> >> Sent: Tuesday, September 23, 2008 11:26 AM
> >> To: [email protected]
> >> Subject: Re: split a field and loop on each piece
> >>
> >> **
> >> Haha, thanks for the tip-- I was planning to use "" in the replace. I
> >> forgot to add that anyone that I add to this group also needs a floating
> >> license ... and so I'll be changing that license back to read-only as
> >> part of the group "flush". Of course, when I set it back to read-only,
> >> I won't know if that user had previously been givin a floating license
> >> for some other reason... Unless I add another field to the user table,
> >> like a checkbox that says "user had a floating license before I messed
> >> with this".
> >>
> >> This is almost getting silly! :-)
> >>
> >> Brien
> >>
> >>
> >> On Tue, Sep 23, 2008 at 9:00 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
> >> <[EMAIL PROTECTED]> wrote:
> >>
> >>
> >> Actually, I think you might want to do a REPLACE($Group List$,
> >> ";1234;"
> >> ";")
> >>
> >> This way, ;1;1234;12;23;4; would go to ;1;12;23;4;
> >>
> >> So, the ;1234; would go to ;, so you would still have your
> >> proper
> >> delimiter. Test this in a small scale first to make sure you
> >> don't screw
> >> up all of your user's groups. I've seen before where junk
> >> characters
> >> would get put in this field at the database level, and break the
> >> user's
> >> access to anything.
> >>
> >> Gary
> >>
> >>
> >> -----Original Message-----
> >> From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
> >> Sent: Tuesday, September 23, 2008 10:58 AM
> >> To: [email protected]
> >>
> >> Subject: RE: split a field and loop on each piece
> >>
> >> Hey, I got an idea.
> >>
> >> Whenever you are trawling the user table, you can use the
> >> REPLACE
> >> function.
> >>
> >> SO, have an escalation hat runs against user, that does the
> >> following:
> >> REPLACE($Group List$, ";1234;" ";;")
> >>
> >> You might have to tweak the statement a bit, but that should
> >> chop out
> >> the group id that you are getting rid of.
> >>
> >> Have the escalation that adds people back in run about 30
> >> minutes to an
> >> hour later.
> >>
> >>
> >> Gary
> >>
> >> -----Original Message-----
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
> >>
> >> Sent: Tuesday, September 23, 2008 10:45 AM
> >>
> >> To: [email protected]
> >> Subject: Re: split a field and loop on each piece
> >>
> >> **
> >> Yes on trawling User table, I want to remove everyone from this
> >> group
> >> every night and then add everyone back from the guide.
> >>
> >> I'll have to think about the trigger some more, but I think I
> >> want the
> >> guide to trigger on modify so that if a new user is added to
> >> that field
> >> they are added to the group immediately instead of only during
> >> the
> >> nightly sync.
> >>
> >> Thanks again for all your help!
> >>
> >> Brien
> >>
> >>
> >> On Tue, Sep 23, 2008 at 4:52 AM, Opela, Gary L CTR USAF AFMC 72
> >> CS/SCBAH
> >> <[EMAIL PROTECTED]> wrote:
> >>
> >>
> >> Yeah, I was wondering if filter phasing would cause you
> >> an
> >> issue. Adding
> >> the `! was good.
> >>
> >> For the part on the escalations, why are you trawling the
> >> user
> >> table,
> >> looking for the group and removing it? Are you going
> >> through
> >> each night
> >> and removing all users from the group, then re-adding
> >> only the
> >> users
> >> from the guide?
> >>
> >> As far as having a field to modify to trigger the
> >> workflow, I
> >> would
> >> suggest adding a read/only radio button so that your
> >> filter that
> >> calls
> >> the guide can explicitly check for that flag being set.
> >> This way
> >> you can
> >> lock it down to run exactly only when you want it to.
> >>
> >>
> >> Gary
> >>
> >> -----Original Message-----
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
> >>
> >> Sent: Monday, September 22, 2008 6:15 PM
> >> To: [email protected]
> >> Subject: Re: split a field and loop on each piece
> >>
> >> **
> >>
> >> Gary, brilliant. Works like a champ!
> >>
> >> For posterity, just had to add `! to the filter that
> >> actually
> >> does the
> >> group adding,and a tmpgroups field to store the user's
> >> other
> >> groups,
> >> because I can't seem to append to a field during a push
> >> operation.
> >>
> >> Now I just need to setup an escalation to "flush" this
> >> group
> >> (crawl User
> >> table and do a set fields/string replace on the group I
> >> want to
> >> flush?),
> >> and then trigger this filter guide to push everyone back
> >> into
> >> the group
> >> (crawl my other table (escalation) and modify a field to
> >> trigger
> >> filter
> >> action (modify) to launch the filter guide?. The idea
> >> being to
> >> keep a
> >> group list populated with exactly and only the users from
> >> the
> >> filter
> >> guide Gary outlined.
> >>
> >> If there is a better way than above, please feel free to
> >> let me
> >> know....
> >> I'll save this for tomorrow.
> >>
> >> Thanks again Gary and everyone else that responded!
> >>
> >> Brien
> >>
> >>
> >> On Mon, Sep 22, 2008 at 12:32 PM, Opela, Gary L CTR USAF
> >> AFMC 72
> >> CS/SCBAH <[EMAIL PROTECTED]> wrote:
> >>
> >>
> >> Good point, you are using usernames.
> >>
> >> Whatever the format in the database is what you
> >> should go
> >> by, as
> >> filters
> >> are server-side code, and couldn't care less what
> >> the
> >> client
> >> displays.
> >>
> >> Let me know if it works, so I'll feel good and
> >> will be
> >> nicer to
> >> my
> >> co-workers :)
> >>
> >> Gary
> >>
> >>
> >> -----Original Message-----
> >> From: Action Request System discussion
> >> list(ARSList)
> >>
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