Re: Remedy mid-tier precache XML code

[Kelly Deaver]

**

But with 7.1 on you have pre-cache which does persist when mid-tier is restarted.

 

Kelly Deaver

[EMAIL PROTECTED]

(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)

 

 

-------- Original Message --------
Subject: Re: Remedy mid-tier precache XML code
From: P Romain ARSlist arslist@PARSOLUTIONS.CO.UK>
Date: Mon, September 29, 2008 4:34 pm
To: arslist@ARSLIST.ORG

Christopher,

BMC confirmed what you stated today; prefetching applications is not
possible from V7.1 onwards.

Cheers

Peter

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: 24 September 2008 23:23
To: arslist@ARSLIST.ORG
Subject: Re: Remedy mid-tier precache XML code

In 7.1 they dropped support for pre-fetching the applications, because they
never could get it to work properly. I thought I had it working fairly well
in 7.0.01.003 early last year, but the same xml file refused to work in any
version of 7.1 from the beta on. It may have been dropped from support in
ANY version of 7.x, but you'll have to check; it's been over a year since I
stopped working with 7.0.x.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Wednesday, September 24, 2008 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy mid-tier precache XML code

I thought you might have a long list!

Did you try prefetching an application?

I have tried this and despite what I have read I cannot get the forms in
the apps to cache.

Cheers

Peter


> 173 of them - some are custom:
>
> AP:Alternate
> AP:Detail-Signature
> AP:Password
> Approval Central
> APR:Alternate
> APR:Approver Lookup
> AST:AssetPeople_AssetBase
> AST:CI Associations Search
> AST:CI Audit Log
> AST:CMDB Associations
> AST:ManageAssetInformation
> AST:ManageInventory
> BMC.CORE.CONFIG:BMC_Dataset
> CFG:Assignment
> CFG:Associations Modify
> CFG:Broadcast
> CFG:Broadcast Association
> CFG:CFG PBB TicketNumGenerator
> CFG:Data Input
> CFG:Decision Tree
> CFG:Decision Tree-Branch
> CFG:GEMScriptAssocLookup
> CFG:GroupEventMapKDBAssoc
> CFG:Related Associations
> CFG:Related Impacted Areas
> CFG:ReminderNotifications
> CFG:Service Catalog LookUp
> CHG:Associations
> CHG:BOAnalysisSrch_dlg
> CHG:CCMCalendar
> CHG:CFG Rules
> CHG:CFG Ticket Num Generator
> CHG:Change Assoc Search
> CHG:Change Management Console
> CHG:Infrastructure Change
> CHG:SYS Notification Rules
> CMDB:CIViewer
> CMS:ConfigurationManagement
> CTM:Address Details
> CTM:CFG PeopleTagNumGenerator
> CTM:CFG-ApplicationPreferences
> CTM:Email System
> CTM:Location Details
> CTM:Login ID
> CTM:Paging System
> CTM:People
> CTM:People Attachments
> CTM:People Attributes
> CTM:People Benefit Info
> CTM:People Education
> CTM:People HR Attendance Mgmt
> CTM:People IT Skills
> CTM:People Permission Groups
> CTM:People Profile
> CTM:People Search
> CTM:People Search-Supp. Staff
> CTM:People Template
> CTM:People Travel Profile
> CTM:People Wallet
> CTM:Phone Details
> CTM:Profile Definition
> CTM:Support Group
> CTM:Support Group Alias
> CTM:Support Group Alias LookUp
> CTM:Support Group Asign LookUp
> CTM:Support Group Assoc LookUp
> CTM:Support Group Shift Assoc
> CTM:SupportGroupFunctionalRole
> CTM:SupportGrpFuncRoleAlLookUp
> FIN:ConfigCostCentersRepository
> FIN:CostCenterUDAAssociations
> FIN:Costs
> FIN:SearchCostCenterdlg
> Home Page
> HPD:Associations
> HPD:Attachments
> HPD:CFG Ticket Num Generator
> HPD:CFG-Rules
> HPD:Help Desk
> HPD:Help Desk Assignment Log
> HPD:Help Desk Audit Log
> HPD:Impacted Areas
> HPD:Incident Assoc Search
> HPD:Incident Management Console
> HPD:Incident Matching
> HPD:IncidentDateSearch
> HPD:Search-Worklog
> HPD:Template Associations
> HPD:TemplateSPGLookUp
> HPD:WorkLog
> KMS:DataExchange
> KMS:General_QueryOptions
> KMS:Main
> KMS:Session
> NTE:CFG-Notification Events
> PBM:CFG KDBTagNumGenerator
> PBM:CFG KE TicketNumGenerator
> PBM:CFG PI TicketNumGenerator
> PBM:Investigation Assgnmt Log
> PBM:Investigation Associations
> PBM:Known Error
> PBM:Known Error Associations
> PBM:KnownError/KDBAssoc Search
> PBM:Problem Investigation
> PBM:Problem Management Console
> PBM:Solution Audit Log
> PBM:Solution Database
> PBM:Solution DB Associations
> PCT:ModelVersion Patch
> PCT:ProductAliasCPYAssocLookUp
> PCT:Product Catalog
> PCT:Product Model/Version
> PDL:File
> PDL:FileTableLookup
> PDL:PD_Console
> PDL:PD_FilesLookup
> PDL:SoftwareLibraryItemSearch
> PDL:Suite_PDAssociation
> RMG:Entity
> RMG:EntitySearch_dlg
> RMG:RegTimeSegment
> RQC:ServiceRequestConsole
> RQC:ServiceRequestWizard
> RRC:Reporting
> Sample:DialogYesNo
> SHARE:Application_Properties
> SHARE:QualBuilder
> SHR:FlashboardDialog
> SHR:OverviewConsole
> SHR:SchemaNames
> SIT:Site
> SIT:Site Alias
> SIT:Site Alias Company LookUp
> SIT:Site Alias LookUp
> SLM:AuditLogDlg
> SLM:Console
> SLM:EventSchedule
> SLM:Measurement
> SLM:ServiceRequest
> SLM:ServiceTarget
> SLM:Status
> SLM:DashboardSLMgr
> SRM:ApplicationSettings
> SRM:Request
> SRM:Survey
> SRM:SurveyResponseDialog
> SYS:Advanced Search Form List
> SYS:Application Status Enabler
> SYS:Date Time Query Rules
> SYS:Menu Items
> SYS:Predefined Queries
> SYS:SelectionFieldFormMapping
> SYS:Status Query Rules
> SYS:Viewer
> TMS:AuditLog
> TMS:Flow
> TMS:FlowBuilder
> TMS:LDAPSearch
> TMS:RelationshipAttributes
> TMS:Relationships
> TMS:RootRelationships
> TMS:Task
> TMS:TaskEffortLog
> TMS:TaskFlowViewer
> TMS:TaskGroup
> TMS:TemplateSelection
> TMS:ViewWindow
> TMS:WorkInfo
> UNT:Message Box
> VIS:Help
> CHG:ChangeTasking-Archive
> CHG:Task
> HPD:HelpDesk-Archive
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
>> Sent: Tuesday, September 23, 2008 6:50 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Remedy mid-tier precache XML code
>>
>> Christopher,
>>
>> Looking at the mid-tier logs after I cleared the cache and then
>> selected
>> the incident management console I can see ~120 forms being cached.
>>
>> Have you got this many forms in your prefetch config?
>>
>> Cheers
>>
>> Peter
>
>
____________________________________________________________________________
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.comARSlist: "Where the Answers Are"
>

____________________________________________________________________________
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.comARSlist: "Where the Answers Are"

____________________________________________________________________________
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.comARSlist: "Where the Answers Are"

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.comARSlist: "Where the Answers Are"

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___