We ran into some similar problems when installing a bunch of the BMC apps on Solaris in a non-root install. We kept getting errors with bad permissions, etc. Essentially what was happening was the files /var/tmp were being locked and the permissions changed so the installer no longer had rights to them. We'd install app #1 and it would be fine. We'd install the second app and it would try to overwrite a generic named file like /var/tmp/install.log and fail. Double check and clear out all the old install logs files. I doubt this is your issue but it could possibly be related. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Oscar Herrera Sent: Thursday, October 02, 2008 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 Install on AIX troubles ** Thanks for your responses. I'm executing this in hummingbid's exceed. I've made sure all of the suggestions have been implemented/attempted but to no avail. BMC is indicated this is an install shield issue. This customer had the same issue called into BMC back in 2006 when installing slm 7.0 on this same environment. Unfortunately, the ticket did not have any details on what the fix was and none of the techs who worked on this issue are employed with BMC. Oscar Herrera --- On Wed, 10/1/08, Schon, Stuart <[EMAIL PROTECTED]> wrote: From: Schon, Stuart <[EMAIL PROTECTED]> Subject: Re: SLM 7.1 Install on AIX troubles To: arslist@ARSLIST.ORG Date: Wednesday, October 1, 2008, 7:37 PM ** Run the installer in an XWindow session such as Motif or Gnome- it won't work in a normal CLI session. Be sure to set JAVA_HOME and BMC_SLM_JAVA_HOME in the terminal window and it should work a treat. Regards Stuart Schon ________________________________ From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Grooms, Frederick W Sent: 2 October 2008 08:43 To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 Install on AIX troubles You also may want to set the variable JAVA_HOME to the same location. Another idea is to make sure that java is in the path PATH=$PATH:/usr/java5/jre/bin export PATH Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe DeSouza Sent: Wednesday, October 01, 2008 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 Install on AIX troubles Make sure that's not a symbolic link that is returned by which java.. do a ls - l /usr/java5/jre/bin/java and if the first attribute is an l it is a symbolic link. If that's the case, then find out the actual path by starting right from the root to the actual location where java is for which the starting attribute for the directory avoiding any symbolic links within that path. Most Remedy installs have a problem recognizing paths represented by symbolic links as valid directories or files.. Cheers Joe ----- Original Message ---- From: Oscar Herrera <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, October 1, 2008 5:59:26 PM Subject: Re: SLM 7.1 Install on AIX troubles ** Here's what I have as far as environment variables which java returns: /usr/java5/jre/bin/java BMC_SLM_JAVA_HOME=/usr/java5/jre Oscar Herrera --- On Wed, 10/1/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: From: Grooms, Frederick W <[EMAIL PROTECTED]> Subject: Re: SLM 7.1 Install on AIX troubles To: arslist@ARSLIST.ORG Date: Wednesday, October 1, 2008, 5:49 PM ** Since it looks like it is having a problem trying to install the java, try making sure it can find a valid java before the install. Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable ... Extracting bundled JRE... What Java environment variables have you exported before the install is started? Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Oscar Herrera Sent: Wednesday, October 01, 2008 4:38 PM To: arslist@ARSLIST.ORG Subject: SLM 7.1 Install on AIX troubles ** I'm wondering if anyone out there has experienced the same trouble... I'm attempting to upgrade SLM 7.0 to 7.1 on AIX. No matter what we do the installer fails. At first glance the error message indicates the filesystem does not have enough space. We've thrown 10gigs at the /tmp filesystem for installation purposes but no luck. Thus, filesystem space is not the issue. We've changed the BMC_SLM_JAVA_HOME variable from java 1.4 version to the appropriate java 5 directory. We are using Humming Bird's Exceed as the installer interface. BTW...The installer was downloaded off BMC's website 9/30/08 with support watching me to make sure I got the correct one. BMC Support has been stumped on this one. Below you will find the install error log. ====================================== Log file created by MultiPlatform installer @Tue Sep 30 16:30:19 EDT 2008 INSTALLER_PATH=/tmp/itptemp/slm71/./bmcslm-aix.bin Checking the environment variables specifed in the JVM files to find the JVM... No JVM can be found using the shell environment variable. Searching JVM will continue with Path Hints specified in the JVM Files... jvm files not specified. Searching a JVM can not be performed. Extracting bundled JRE... checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin 60921 512 bytes disk blocks required. 6160624 512 bytes disk blocks available on the partition /tmp/istemp442556274163019 Disk space check on the parition /tmp/istemp442556274163019 succeeded. checking disk space on the parition /tmp/istemp442556274163019 for /tmp/istemp442556274163019/aix-1.4.1.bin Error calculating the uncompressed size of bundled JRE or it is corrupt. Installation of bundled JRE failed. ====================================== __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
