In your log I see <USER: AR_ESCALATOR (Pool 1) > . What Pool # is on your escalation (as technically that is part of the qualification)? It's not the filter that is having a problem it is the Escalation that is not running. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Friday, October 10, 2008 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: escalation Hi All, I am having the exact same issue - 7.1 Patch 002 At the suggestion of all on this thread - I added a display only field to my form named "OPERATION", The Escalation has no qualification, only a time based criterion to run. The escalation is supposed to do a set fields on the field OPERATION, setting field value to $DATE$ on the current form. Then a filter guilde takes over and fires the workflow if OPERATION != $NULL$ on that form, on Modify. 'Disable Change Flag' also isn't checked on OPERATION field. But, the escalation still doesn't make the filter fire, but if I touch the OPERATION Field on the form, the filter fires. Any ideas? Escalation log shows this = :HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on -HPD:Template <ESCL> <TID: 0000005588> <RPC ID: 0000004938> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > --> Failed qualification But there is NO qualification, and I ran arsignel.exe -e to recache the escalation definitions... Did I understand everyone's comments correctly. Thanks, Jase On Fri, Oct 10, 2008 at 12:27 PM, Brien Dieterle <[EMAIL PROTECTED]> wrote: Indeed it does, which is good in my case :-) Brien On Fri, Oct 10, 2008 at 9:20 AM, Trevino, Rick <[EMAIL PROTECTED]> wrote: Brian, would that not run every time someone modifies the record? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Friday, October 10, 2008 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: escalation No qualification on the filter; it is just "on modify". I set the display-only field to $date$ for no particular reason other than that it triggers the "on modify" filter :-). Brien On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]> wrote: Brien, once your escalation runs, what is the qualification you are using for the filter. Are you using the date field you set in the qualification ? AR 7.0.1 patch 6 Thanks ! ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Friday, October 10, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: escalation I have a filter that executes On Modify. So I have an escalation that sets a field to $DATE$ to trigger the modify action. This sounds like what you are doing, so I'm not sure why it doesn't work. I'm even setting a display-only field and it still works. AR 7.1 patch 003 Brien On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]> wrote: Good morning everyone, Does anyone know how to trigger a filter from an escalation, I have tried to set up a flag and set it with an escalation so it can modify the form, to trigger the filter on modify and it does not work, but if I modified the form manually it will kick off the filter. Has anyone had to do this before, Thanks Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
