Another thing could be your disk space getting full on the Remedy server. We had that issue recently when one of the operation some user would do would eventually timeout and would create a temp file on the servers Windows Temp directory that would grow and keep growing even if the user quit the user tool from the client. The disk would eventually be full and the AR Server would get extremely slow and eventually impossible to login.
Bouoncing the Remedy Service would kill that temp file and release all the used space.. Joe ________________________________ From: "Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 12:58:53 PM Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Yes, that's my suspicion. I have a big suspicion that people are searching the worklog diary field. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michaud, Christopher W Mr CTRUSA MEDCOM USAMITC Sent: Monday, November 24, 2008 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Norm, You may want to look closer at the SQL side. Look for locks. Perhaps someone querying a diary or un-indexed field. Also, are you using SQL replication? In particular, are snapshots turned on? Christopher Michaud -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC96 CS/SCCE Sent: Monday, November 24, 2008 11:03 AM To: arslist@ARSLIST.ORG Subject: Intermittent, Spotty ARS Performance ** Hi everyone: This problem has me perplexed. At a site I support, the Remedy server inexplicably stops responding to requests. It's very intermittent. It runs fine for awhile, then seemingly without warning, it just hangs. Users attempting to log on get stuck at the "Setting server port" dialog, which eventually times out. Other users who are already logged who try to pull up a ticket get stuck at a blank screen that never comes back. To resolve the issue, they have to bounce the Remedy server service. The system works for awhile...until it hangs up again. Any ideas what might be causing this? - I have monitored CPU utilization when this occurs, and the CPU hums along at about 3% - 5% utilization - Network utilization is flat-lined whenever this occurs (i.e., no spike) - Memory utilization appears normal - CNET bandwidth tests resolve to better than dedicated T1 performance (for what that's worth) Any thoughts are greatly appreciated. The interesting thing is, we have the same exact Remedy apps running on the same exact type of server in the same exact environment in four other locations, and those four other locations never experience any problems. Norm Remedy ARS 6.3 Microsoft SQL 2000 SP4 Microsoft Windows 2000 SP2 100% Custom Apps - No ITSM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
