BMC sent us the same article that Christie posted. We were so close to having it right... I was copying the files and not cutting them. Having two copies of the files was causing an issue. We deleted the copies in the MT dir, started Tomcat and the RKM errors were resolved.
Jason On 12/9/08, Howard Richter <[EMAIL PROTECTED]> wrote: > All, > > This happend to me back in June, BMC support walked me through what needed > to be fixed. I wish I had writen it down, but it was not much. > > Maybe they will put a doc out on this. > > Sorry I did not write it down, > > Howard > > On Tue, Dec 9, 2008 at 8:01 PM, Pargeter, Christie :CO IS > <[EMAIL PROTECTED]>wrote: > >> ** I called Remedy on this exact thing today. >> >> Response: >> The following Knowledge Article should help resolve the issue. Please let >> me know how it goes. >> Error: After setting connection parameters for Remedy authentication - " >> ... Failed to create Remedy connection...", "Cannot load required >> libraries" >> Use Print E-mail Watch Highlight Close >> Details >> Self Help Document >> ID: 486 >> Type: Known Error >> >> Error >> Configuration wizard >> Set authentication type to Remedy >> Set Remedy connection settings >> Get following errors: >> On the Remedy settings page: >> There is a problem with the Remedy connection settings: >> Cannot load required libraries >> In the log file when clicking on View Log link: >> * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization >> Environment RKM 7.2 Tomcat 5.5 ITSM 7.1 Root Cause Possible root causes >> for >> this, For Tomcat >> Mid Tier is installed on the same server as RKM Mid Tier and RKM are using >> the same-named API files The following API files are clashing: >> arapi71.jar >> arutil71.jar >> For Tomcat >> To resolve the API clash issue, do the following: >> Remove the following files from the ...\<Mid Tier>\WEB-INF\lib directory: >> arapi71.jar >> arutil71.jar >> and place them in the Tomcat\common\lib directory so that RKM and Mid-Tier >> can use the lastest version of these files >> Restart IIS/Tomcat >> Test >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *Jason Miller >> *Sent:* Tuesday, December 09, 2008 4:12 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Broken RKM after Mid Tier patch >> >> ** Ok, does anybody know special secret to making RKM work again after >> patching Mid Tier? I remembered after the fact that patching MT will >> break >> RKM and I don't remember the secret handshake to making it work again. >> >> I thought that you need to copy the arapi71.jar and arutil71.jar files out >> of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in >> C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After >> starting Tomcat RKM still cannot authenticate to our Remedy server. >> >> Getting the following errors in the RKM log >> >> 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: <*> >> Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization >> 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to >> create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization >> at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) >> at com.bmc.arsys.api.Proxy.(Unknown Source) >> at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) >> .... >> >> <RANT> >> This is a widely known issue but why is it so hard to find the details to >> make this work? I couldn't find any documentation in the BMC KB and it >> isn't in the documentation. >> </RANT> >> >> Jason >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
