Thanks Joe! I was copying instead of moving the files to the common folder. Once I deleted the originals all was well.
Jason On Thu, Jan 8, 2009 at 2:07 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: > ** > Not sure if you got an answer to this, but you got to move all the jar > files containing common classes to the common folder that tomcat uses. > > Let me know if you still need help on this one > > Cheers > > Joe > > ------------------------------ > *From:* Jason Miller <jason.mil...@gmail.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Tuesday, December 9, 2008 7:11:33 PM > *Subject:* Broken RKM after Mid Tier patch > > ** Ok, does anybody know special secret to making RKM work again after > patching Mid Tier? I remembered after the fact that patching MT will break > RKM and I don't remember the secret handshake to making it work again. > > > I thought that you need to copy the arapi71.jar and arutil71.jar files out > of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in > C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After > starting Tomcat RKM still cannot authenticate to our Remedy server. > > Getting the following errors in the RKM log > > 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: <*> > Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization > 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to > create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization > at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) > at com.bmc.arsys.api.Proxy.(Unknown Source) > at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) > .... > > <RANT> > This is a widely known issue but why is it so hard to find the details to > make this work? I couldn't find any documentation in the BMC KB and it > isn't in the documentation. > </RANT> > > Jason > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
