Rather not since it gives them Delete rights.
On Wed, 10 Dec 2008 15:42:53 -0800, Covert, Jack <[EMAIL PROTECTED]> wrote: >Can't you give them Incident Master rights? > >Jack Covert > >Corporate IT >Enterprise Systems Management >Remedy Support Team > >Remedy Support Team Home Page >http://collaborate.mckesson.com/sites/esm/remedy > >Remedy FAQ Sessions on Thursdays @ 10:30 AM PT >Details on Remedy Support Team Home Page > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Muhlethaler, Laurie >Sent: Wednesday, December 10, 2008 3:41 PM >To: arslist@ARSLIST.ORG >Subject: Re: Permissions Issues - URGENT HELP NEEDED > >All ~ we are using (and want to keep) single-tenancy mode but we want >our=20 >HD to have the ability to update any ticket. I've listed their >Support=20 >Group role as Help Desk but if an incident is submitted by someone >outside=20 >of the HD, ownership is listed as the group who submitted the incident. > >This is as-designed, correct? This should be simple to adjust but since > >I'm still familiarizing myself with the ITSM Suite, I'm a little >hesitant=20 >(OK - a lot). Your help, as always, is greatly appreciated. > > >On Thu, 4 Dec 2008 17:19:11 -0500, Jase Brandon ><[EMAIL PROTECTED]>=20 >wrote: > >>Hi Laurie, >>What if any errors do you get when users try to modify a ticket they >didn't >>submit? >>Anything in the logs? >> >>Thanks, >> >>Jase >> >>On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie < >>[EMAIL PROTECTED]> wrote: >> >>> ** >>> >>> Listers ~ either I'm going insane or I'm just overlooking something >>> simple. >>> >>> >>> >>> All of a sudden, our users cannot modify tickets that they did not=20 >submit. >>> The submitter mode is set to "Changeable" and has been since >inception. =20 >We >>> are/were planning on going live tomorrow morning and this stupid >issue=20 >just >>> popped up. I'm at my wits end as I absolutely can't see what's >causing=20 >this >>> issue. >>> >>> >>> >>> Any help is greatly appreciated. >>> >>> >>> >>> *7.0.03 Patch 006* >>> >>> Service Desk >>> >>> Asset Management >>> >>> >>> >>> >>> >>> *Laurie Muhlethaler* >>> >>> First Republic Bank >>> >>> Remedy Developer / Administrator >>> >>> 415.364.4436 >>> >>> >>> [image: [First Republic Bank logo]] >>> ------------------------------ >>> The information transmitted is intended only for the person or >entity=20 >to >>> which it is addressed and may contain confidential and/or privileged >>> material. Any review, retransmission, dissemination or other use of, >or >>> taking of any action in reliance upon, this information by persons or >>> entities other than the intended recipient is prohibited. If you >received >>> this in error, please contact the sender and delete the material from >any >>> computer. This message cannot be guaranteed to be secure or >error-free. >>> >>> First Republic Bank and its related entities do not take >responsibility >>> for, or accept time-sensitive instructions sent by email including=20 >orders, >>> funds transfer instructions or stop payments on checks. All >instructions=20 >of >>> this nature must be handled by direct communication, not email. >>> >>> We reserve the right to monitor and review the content of all email >>> communications sent or received. Emails sent to or from this address >may=20 >be >>> stored in accordance with regulatory requirements. >>> >>> First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., >FSB >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >Are" >>> html___ >> >>______________________________________________________________________ _ >____ >____ >>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > >----------------------------------------------------------------------- - >-= >- >The information transmitted is intended only for the person or entity to >= >which it is addressed and may contain confidential and/or privileged = >material. Any review, retransmission, dissemination or other use of, or >= >taking of any action in reliance upon, this information by persons or = >entities other than the intended recipient is prohibited. If you = >received this in error, please contact the sender and delete the = >material from any computer. This message cannot be guaranteed to be = >secure or error-free. >=20 >First Republic Bank and its related entities do not take responsibility >= >for, or accept time-sensitive instructions sent by email including = >orders, funds transfer instructions or stop payments on checks. All = >instructions of this nature must be handled by direct communication, not >= >email. >=20 >We reserve the right to monitor and review the content of all email = >communications sent or received. Emails sent to or from this address may >= >be stored in accordance with regulatory requirements. >=20 >First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB > >_______________________________________________________________________ _ >_______ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >_______________________________________________________________________ ____ ____ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >======================================================================= = -------------------------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
