Check the user form....make sure they're in "general access" ...may not be it, but its a place to start.
-Eli -------------------------- Eli Schilling Remedy Admin Coldwater Creek, Inc. ----- Original Message ----- From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG> Sent: Wed Dec 03 21:52:28 2008 Subject: Permissions Issues - URGENT HELP NEEDED ** Listers ~ either I’m going insane or I’m just overlooking something simple. All of a sudden, our users cannot modify tickets that they did not submit. The submitter mode is set to “Changeable” and has been since inception. We are/were planning on going live tomorrow morning and this stupid issue just popped up. I’m at my wits end as I absolutely can’t see what’s causing this issue. Any help is greatly appreciated. 7.0.03 Patch 006 Service Desk Asset Management Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [First Republic Bank logo] <http://logos.firstrepublic.com/FRB.jpg> ________________________________ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
