You are welcome.

Joe




________________________________
From: "Bilinski, John" <john.bilin...@usdoj.gov>
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 6, 2009 2:29:50 PM
Subject: Re: Oracle 10g vs. SQL 2005 for supporting ITSM 7.1

** 
Thanks Joe,
 
From my conversation with some internal DBA's and I think the winner is Oracle 
10g due to the superior Replication features.
 
Thank you so much.


________________________________
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, January 06, 2009 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle 10g vs. SQL 2005 for supporting ITSM 7.1

** 
John,

While neither of the databases are 'bad' each has its own advantages or 
disadvantages. The biggest advantage of using MS-SQL is that if you do not have 
a dedicated DBA, most administration tasks on MS-SQL are doable by a non DBA 
with some knowledge of how it all works. Also by default the database is not 
case sensitive which makes searching a little more easier than it is on Oracle 
that has to be set up as case insensitive.

Oracle on the other hand has powerful DBA tools that usually an expert level 
DBA can take advantage of. The administration tools available with Oracle in my 
opinion are way more powerful than those available with MS-SQL. So it is 
definitely the choice of a DB for a bigger shop that would expect its database 
to grow up to be ginormous over a few months/years.

At the end of the day look at your available resources and what your company is 
willing to invest to take care of that database. If you do not have Oracle 
DBA's is your organization willing to spend that extra 80 to 120K a year for 
one? You definitely do not want Oracle if you do not have a qualified DBA on 
site. You can sort of get away with MS-SQL without one.

Joe




________________________________
From: "Bilinski, John" <john.bilin...@usdoj.gov>
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 6, 2009 9:30:07 AM
Subject: Oracle 10g vs. SQL 2005 for supporting ITSM 7.1

** 
Developers and DBA's,
I need your opinion  on which  database softwares would be better suited to 
have the Remedy AR System 7.1.0  and the entire ITSM Suite 7.0.3 installed 
in.  I am not partial to either database software's for I have used both before 
but never in a multi-server clustered and replicated environment like this 
proposed system. 
 Please, if could give  your opinions for   which database software would be 
the best choose for a multi-tiered Remedy server environment running MS Server 
2003 64-bit OS and relying heavily on replication between 3 databases in a 
production.  The system may have to support up to 900 support staff users and 
100,000 non-support staff users. Here are the 2 databases software's we are 
looking at supporting:
 - Oracle 10g [Enterprise + RAC] 
 - MS SQL 2005 [Enterprise + RAC] 
Thanks  in advance .
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