I have worked with the Effective Tech tool...works pretty good.

-----Original Message-----
>From: Rick Cook <remedyr...@gmail.com>
>Sent: Jan 8, 2009 4:51 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Loading Operational/Product Categories into ITSM V7
>
>Effective Technology's data load tool is very good at that.
>
>Rick
>------Original Message------
>From: SPrasad
>Sender: Action Request System discussion list(ARSList)
>To: arslist@ARSLIST.ORG
>ReplyTo: arslist@ARSLIST.ORG
>Subject: Loading Operational/Product Categories into ITSM V7
>Sent: Jan 8, 2009 1:42 PM
>
>Hi All,
>
>We are searching for ways to load to Operational/Product Categories into
>ITSM V7. We have had problems with Data Management Tool so we are looking
>for other options. Has anybody ever imported Ope/Prod categories into V7
>with the help of other options? I thought of loading manually but I am not
>sure about where to start and forms we need to load with the same data. Can
>some body tell me the list of forms we need update with the help of Remedy
>Import?
>
>I really appreciate your time and help with this.
>
>Thanks
>Prasad 
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>
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