Hi Tim, If you search for a form called Assignment Engine Administration, you can select what groups you want to do round robin there.
Greg Donalson Schlumberger Desk - 713-513-2331 Cell - 281-515-6538 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, January 09, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Round Robin by Group on Incident Hi, I would like to setup round robin per group. I know there are rules to setup for Incidents, but currently this is not set for Round Robin and we do not want this to apply for all groups. I would like to know if there is an option to setup by group for Incidents. Currently using Windows 2003, SQL 2000 on AR 7.0.1 patch 2 Thanks Tim ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
