Are you both logging in with the same alias/name. I have seen this type of thing when a change is made by a person using a different name.
i.e. You log in to ServerAlias and they log in to ServerAlias.Domain They make a change and save it. And you can't see it because the server thinks it should only run on ServerAlias.Domain. This happens when all aliases are not listed in the ar.conf file. Just a thought Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect No, it's all controlled with execution order. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, January 15, 2009 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect I seem to remember having this type of problem...but only when dealing with guides. Are there any guides involved in this filter operation? ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 changes to filters require client log-out to take effect Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied "Log out of your user client and back in." It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special.... AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.us <http://its.state.nc.us/> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
