Poll your customers to see if there is one solution that stands out above the rest, implement it, and tell the others that it's a "Best Practice" solution. :P
Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Thursday, January 22, 2009 14:09 To: arslist@ARSLIST.ORG Subject: ITSM individual assignment process by assigned group rather than by company? ** Listers ~ my users have asked to have automated assignments enabled at the individual level. However, different assignment groups want different processes (some want number, others want round-robin). We are currently running single-tenancy, have automated assignments at the group level and have the assignment engine integration option in the Configure Incident Rules form set to "No". Is there a way I can implement individual auto-assignment without heavy customization? Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server MidTier Admin Client Service Desk - 7.0.03 Patch 006 Assignment Engine - 7.1.00 Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [First Republic Bank logo]<http://logos.firstrepublic.com/FRB.jpg> ________________________________ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ----------------------------------------- ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ********************************************************************** Wal-Mart Confidential ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
