Anyone? Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436
-----Original Message----- From: Muhlethaler, Laurie Sent: Tuesday, March 03, 2009 1:23 PM To: 'arsl...@listserv.rbugs.com' Subject: RE: ITSM individual assignment process by assigned group rather than by company? Sorry to revisit but I had to sideline this issue for a while. BMC has told me that without customization, I cannot route incidents at the individual level for single-tenancy using different Assignment Processes. I would have to turn on the Assignment Engine Integration and select ONE Assignment Process in the Configure Incident Rules form which all support groups would have to adhere to. Yet some groups want to use Round Robin and others want to use Number. Is that correct or has someone else done this using the Assignment Engine Administration console? I find it hard to believe that this is such a unique request.... Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -----Original Message----- From: Muhlethaler, Laurie Sent: Thursday, January 22, 2009 12:47 PM To: arsl...@listserv.rbugs.com Subject: RE: ITSM individual assignment process by assigned group rather than by company? EXACTLY what I was looking for (gave up after looking through some other pdf's)! Thank you for pointing me in the right direction, Greg! On Thu, 22 Jan 2009 14:30:15 -0600, Greg Donalson <cdonal...@houston.oilfield.slb.com> wrote: >Hi Laurie, > >In the User tool, if you search for the form "Assignment Engine >Administration", this is where you can set it all up. Also, the pdf, >Configuration, is a good place to see how to set it up. > >Greg Donalson >Schlumberger > >Desk - 713-513-2331 >Cell - 281-515-6538 > > > _____ > >From: Action Request System discussion list(ARSList) >[mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie >Sent: Thursday, January 22, 2009 2:09 PM >To: arslist@ARSLIST.ORG >Subject: ITSM individual assignment process by assigned group rather than by >company? > > >** > >Listers ~ my users have asked to have automated assignments enabled at the >individual level. However, different assignment groups want different >processes (some want number, others want round-robin). We are currently >running single-tenancy, have automated assignments at the group level and >have the assignment engine integration option in the Configure Incident >Rules form set to "No". > >Is there a way I can implement individual auto-assignment without heavy >customization? > >Windows Server 2003 > >SQL Server 2005 > >7.1.00 Patch 002 > >AR Server > >MidTier > >Admin > >Client > >Service Desk - 7.0.03 Patch 006 > >Assignment Engine - 7.1.00 > >Laurie Muhlethaler > >First Republic Bank > >Remedy Developer / Administrator > >415.364.4436 > > [First Republic Bank logo] <http://logos.firstrepublic.com/FRB.jpg> > _____ > >The information transmitted is intended only for the person or entity to >which it is addressed and may contain confidential and/or privileged >material. Any review, retransmission, dissemination or other use of, or >taking of any action in reliance upon, this information by persons or >entities other than the intended recipient is prohibited. If you received >this in error, please contact the sender and delete the material from any >computer. This message cannot be guaranteed to be secure or error-free. > >First Republic Bank and its related entities do not take responsibility for, >or accept time-sensitive instructions sent by email including orders, funds >transfer instructions or stop payments on checks. All instructions of this >nature must be handled by direct communication, not email. > >We reserve the right to monitor and review the content of all email >communications sent or received. Emails sent to or from this address may be >stored in accordance with regulatory requirements. > >First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB >__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > >_______________________________________________________________________ ____ ____ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > -------------------------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
