Hi Rakshit, Ravi, Martin, Thanks a lot for all the information on web service. Let me explain my scenario in details, I can't allow Guest User Login. The external web page I have talked about earlier will be only for those users who don't have access to remedy. 1> So I have to create an external web service [.net or etc..] and consume it into a filter so once the external web service pass the data to ARS, filter will execute and create an incident record via HPD_Incident_Interface_Create form. 2> Other way out may be Use Remedy Web Service and Consume it into a filter. Both the cases I have to pass the data to Filter Via Web Service and I really want to know how to do it. I have created external web service user account on Mit-Tier. Please let me know if you need any specific information. Thanks & Regards, Pintu. 2>
--- On Sun, 1/25/09, Rakshit Bhandary <rbhand...@gmail.com> wrote: From: Rakshit Bhandary <rbhand...@gmail.com> Subject: Re: [ARSLIST] How to Create Web Service To: arslist@ARSLIST.ORG Date: Sunday, January 25, 2009, 1:38 PM ** For anything to with web on Remedy, you got to have Remedy Mid-Tier installed and integrated with your server. As one of our friends mentioned, you can give access to users to create records directly on the form itself. Since you mentioned that these users do not have login IDs to your server, you would have to follow the below steps to accomplish this. First, allow Guest user login on the server. This can be done in the server settings on the Server Information window. Go to your form, allow public submit permissions on the form as well as the fields. So now when the user tries to login, he will be allowed into the server as a guest and he/she will be able to submit the record on your form.Regards, Rakshit On Sat, Jan 24, 2009 at 7:45 PM, Conny Martin <conny.mar...@t-systems.com> wrote: as far as I know you also need midtier to provide a webservice. Kind Regards Conny -----Ursprüngliche Nachricht----- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Ravi Gesendet: Samstag, 24. Januar 2009 13:31 An: arslist@ARSLIST.ORG Betreff: Re: How to Create Web Service if you have mid tier installed, then you can access any form from the web. Take a look at "Accessing forms and applications with URLs" in Mid-Tier-X.pdf If you donot have mid tier installed, then build the webservice in Remedy like Rakshit mentioned, build some web page with code to access the webservice and submit requests. HTH pintu mallick wrote: > ** > Hi Rakshit > > Thanks for your quick response, let me explain my requirement. > > I want to develop a web page for external users who don't have user > account in remedy so they can open the webpage and fill up the > necessary inforamation like First Name, Last Name Email ID and > Description field and once they submit this information one Incident > Ticket will be created on Remedy. > > Please suggest me how to accomplish this task. > > Thanks & Regards, > Pintu > > > > --- On *Sat, 1/24/09, Rakshit Bhandary /<rbhand...@gmail.com>/* wrote: > > From: Rakshit Bhandary <rbhand...@gmail.com> > Subject: Re: [ARSLIST] How to Create Web Service > To: arslist@ARSLIST.ORG > Date: Saturday, January 24, 2009, 12:47 PM > > ** Select the form on which you want to build the webservice. > Right click on it. You will get the option for create web service. > > Which kind of webservice do you want to create? > > Regards > Rakshit > > On Sat, Jan 24, 2009 at 8:28 AM, pintu mallick > <pintumall...@yahoo.com <mailto:pintumall...@yahoo.com>> wrote: > > ** > Hi All, > > How to create external webservice to create Incident Ticket in > BMC Remedy. > > Please share your ideas. > > Thanks & Regards. > Thanks > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers > Are" html___ > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ -- Thank you, RaVi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
