Greetings, I have created a non-visible text object on HPD:Helpdesk. I would like this object to turn visible on HPD:Helpdesk if when a customer is searched for and selected, and that customer is labeled as support staff.
I have tried using a Set Fields active link, however when I save the action, all development fields clear themselves back to 'current screen'. My assumption is that I need to create a field on HPD:Helpdesk called 'Suppot Staff'. Then somehow cause an active link to trigger on a customer entry that pulls the support staff data from CTM:People, and if that flag = yes, then make the text field visible. I'm just stuck since Remedy Administrator keeps clearing my development. Can anyone walk me through this? Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
